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Introduction

Welcome to Selflane! Get familiar with our tools.

What We Do

Here at Selflane, we build state-of-the-art software for restaurants to function efficiently and successfully not only for their customer base–but for their overall operation.

We don’t offer restaurants satisfactory services and tools, we offer them tools that will pave the way towards transformation, innovation, and sustainable success. And we don’t hide behind shady prices or small print, we simply offer excellence at an unbeatable price.

Point-of-Sale System

Access Selflane’s POS system through the iOS app (Android coming soon). The app is compatible with all major payment processors including First Data, Heartland, T-SYS, Gravity Payments, and Global Payments.

Restaurant Management

Keep track of everything from employee timecards to online menu edits using your iPad, iPhone, or desktop.

Online Ordering Platform

Set up your restaurant’s online menu through Selflane’s website or app. Receive email notifications and printouts when customers order. And don’t worry about status updates, Selflane notifies customers when their food will be ready.

Point of Sale

Manual

This is a manual for selflane

Create a Business

For desktop website

  1. Go to www.selflane.com
  2. Click the list icon on the upper left.
  3. Click Create a Business.
  4. Sign in with a Google account or create an account by entering an email and password and clicking Sign up.
  5. Verify your account and enter the 6-digit code sent via email.
  6. Enter your restaurant name, email, description, and address.

For iOS (iPhone and iPad)

  1. Open the Selflane app.
  2. Tap the More tab at the bottom right corner.
  3. Tap the My Businesses button at the center of the page.
  4. Sign in with a Google account or create an account by tapping Sign up on the top of the page. Enter an email and password.
  5. Verify your account and enter the 6-digit code sent via email.
  6. Enter your restaurant name, email, description, and address.

How to Edit Profile

Desktop

  1. Click the list icon.
  2. Click My Businesses.
  3. Sign in using a Google account or your Selflane account.
  4. Under your restaurant name, click on either owner or manager. (NOTE: staff will not be able to access the profile.)
  5. Click on Profile, in the list on the left.
  6. Enter your tax rate, email, phone number, website, food category, description, and upload up to three photos.

iOS

  1. Open the Selflane app.
  2. Tap the ellipses for More at the bottom right corner.
  3. Tap My Businesses.
  4. Sign in using a Google account or your Selflane account.
  5. Tap on your restaurant.
  6. Tap the Profile tab. (Gear Icon)
  7. Enter your tax rate, email, phone number, website, food category, and description.

How to Edit Menu

Desktop

  1. Click the list icon.
  2. Click My Businesses.
  3. Sign in using a Google account or your Selflane account.
  4. Under your restaurant name, click on either owner or manager. (NOTE: staff will not be able to edit the menus.)
  5. Click on Menu/Courses, in the list on the left.
  6. Click on the plus sign + in the upper right corner of the Menu box to add a menu (breakfast, lunch, dinner, etc.).

iOS

  1. Open the Selflane app.
  2. Tap the ellipses for More at the bottom right corner.
  3. Tap My Businesses.
  4. Sign in using a Google account or your Selflane account.
  5. Tap on your restaurant.
  6. Tap Menus.
  7. Tap the plus sign + in the upper right corner to add a menu (breakfast, lunch, dinner, etc.).

How to Edit Courses

Desktop

  1. Click the list icon.
  2. Click My Businesses.
  3. Sign in using a Google account or your Selflane account.
  4. Under your restaurant name, click on either owner or manager. (NOTE: staff will not be able to edit the menus.)
  5. Click on Menu/Courses, in the list on the left.
  6. Click on the plus sign + in the upper right corner of the Course box below the Menu box to add a course (appetizers, entrees, and more).
  7. Click the arrows to next to each course to rearrange them.

iOS

  1. Open the Selflane app.
  2. Tap the ellipses for More at the bottom right corner.
  3. Tap My Businesses.
  4. Sign in using a Google account or your Selflane account.
  5. Tap on your restaurant.
  6. Tap Courses.
  7. Tap the plus sign + in the upper right corner to add a course (appetizers, entrees, and more).
  8. Tap the arrows to the left of the plus sign to rearrange your courses.
  9. Tap Save in the upper right corner.

How to Edit Dishes

Desktop

  1. Click the list icon.
  2. Click My Businesses.
  3. Sign in using a Google account or your Selflane account.
  4. Under your restaurant name, click on either owner or manager. (NOTE: staff will not be able to edit the dishes.)
  5. Click on Dishes, in the list on the left.
  6. Click the plus sign + at the top of the page to add a dish.
  7. Enter the name and price of your dish, and then provide a description.
  8. Choose the menu that your dish belongs to, such as lunch or dinner.
  9. Choose the course category that your dish belongs to, such as appetizers, soups, or beverages.
  10. Toggle the “Runs Out” switch, if your dish can be sold out.

iOS

  1. Open the Selflane app.
  2. Tap the ellipses for More at the bottom right corner.
  3. Tap My Businesses.
  4. Sign in using a Google account or your Selflane account.
  5. Tap on your restaurant.
  6. Tap Dishes.
  7. Tap the plus sign + in the upper right corner to add a dish.
  8. Enter the name of your dish and provide a description of your dish.
  9. Enter the price of your dish.
  10. Choose the menu that your dish belongs to, such as lunch or dinner.
  11. Choose the course category that your dish belongs to, such as appetizers, soups, or beverages.
  12. Tap Save in the upper right corner.

Gift Cards

My Businesses -> Owner -> Gift Cards

Our gift card program features include:

Refillable

Customers can buy a gift card from one restaurant and keep refilling the gift card. It’s always the same card for a customer in association with a restaurant.

Transformable

Giving gift card to family members or friends couldn’t be easier with our program. A customer fill up their gift card, then can transfer any amount of their card to other people. We invented this to prevent multiple purchases. Initially, customers don’t need to decide the number of cards to buy or the amount on each card. For example, one can fill their card with $100, then send to other people with any combination of gift cards, either 5 × $20, or some $10s and some $15s. If they find they need to purchase more, just simply fill up their gift card with more funds.

It’s eGift card. To transfer fund, they only need to put in the email addresses of the receivers.

Multiple locations

If a gift card is intended to be used at multiple restaurants, simply add other restaurants as acceptors, customers can immediately use their card at all acceptors.

Online Ordering

We have made online sales for restaurants as simple as selling things on eBay. After setting up schedules, menus, etc., customers purchase food via our website or our smartphone Apps from you restaurant just as easy and comfortable as they shop from Amazon or eBay.

How to receive orders

Free download at App Store Selflane POS App

The best way to receive online orders is to use our iPad POS App. It’s free (download at App Store).

When an online order is placed to your restaurant, the iPad POS App would receive a notification. You can let it automatically print out the order if a network-enable EPSON thermal printer has been set up. The printer is as inexpensive as about $200. Meanwhile, you would receive an email about the order.

Our website also allows you manage and receive online orders. For a family kitchen style shop, this could be an option to start with.

How the order is paid

Online orders are paid online. All credit cards are acceptable, including foreign credit cards. We charge no commissioning fee for online orders.

Credit card charge is processed securely by Stripe, a major online payment processing company. A flat credit card processing fee (currently at 3.4% + 30¢ per transaction) would be charged. There is no additional charge on canceling orders, charge back, etc.

How to receive fund

Use a checking account (personal or company), no need of merchant account. Your sales are deposited to your account daily (with 2 business days delay or less). At the end of every year, we would send you a I-1999 tax form for your online sales for free.

Need to cancel and refund customer

It’s all controlled by you. Only you can cancel an order and refund the customer. Customer would receive a confirmation email and receive their refund through credit card.

You can use your existing computers, iPads to set up the online shop. If you need to purchase some of them, we have the following items to recommend.

Invoices

My Businesses -> Owner -> Invoices

Service provided to you are charged on the first day of next month. For example, if you used basic plan service on January 2018, the invoice will be sent on February 1st, 2018. If you have a valid credit card on profile, the invoice will be automatically billed to the card. Otherwise, you would have to manually pay the bill by click on the pay button along with the bill. All charge is due till the start of next billing cycle. Failure to pay bill would incur a late fee of $10.00 in the next invoice.

Hardware

Here is a list of hardwares we recommend

iOS Devices

iOS version iPad iPhone
iOS 10 iPad Pro (12.9’’) iPhone X
iOS 11 iPad Pro (9.7’’) iPhone 8, iPhone 8 Plus
iPad Air 2 iPhone 7, iPhone 7 Plus
iPad Air iPhone 6s, iPhone 6s Plus
iPad (4th generation) iPhone 6, iPhone 6 Plus
iPad mini 4 iPhone SE
iPad mini 3 iPhone 5s, iPhone 5c
iPad mini 2 iPhone 5

Printers

Our system communicates with all EPSON ethernet-enabled thermal printers or impact printers.

EPSON TM-T20 EPSON TM-T20II EPSON TM-T20II-i
EPSON TM-T60
EPSON TM-T70 EPSON TM-T70II EPSON TM-T81II EPSON TM-T70-i
EPSON TM-T82 EPSON TM-T82II EPSON TM-T82II-i
EPSON TM-T83II-i
EPSON TM-T88V EPSON TM-T88VI EPSON TM-T88V-i EPSON TM-T88V-DT
EPSON TM-T90II
EPSON TM-P20
EPSON TM-P60 EPSON TM-P60II
EPSON TM-P80
EPSON TM-U220 series EPSON TM-U220-i
EPSON TM-U330 series
EPSON TM-m10
EPSON TM-m30
EPSON TM-H6000IV-DT

Services

Here is a list of services we recommend to improve the stability of your system.

Changelogs

Point of Sale

Need more features, send a request to pos@selflane.com

POS 3.40 – 2018/6/19

POS 3.39 – 2018/6/16

POS 3.38 – 2018/6/10

POS 3.37 – 2018/6/7

POS 3.36 – 2018/5/30

POS 3.35 – 2018/5/29