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Introduction

Welcome to Selflane! Get familiar with our tools.

What We Do

Here at Selflane, we build state-of-the-art software for restaurants to function efficiently and successfully not only for their customer base–but for their overall operation.

We don’t offer restaurants satisfactory services and tools, we offer them tools that will pave the way towards transformation, innovation, and sustainable success. And we don’t hide behind shady prices or small print, we simply offer excellence at an unbeatable price.

Point-of-Sale System

Access Selflane’s POS system through the iOS app (Android coming soon). The app is compatible with all major payment processors including First Data, Heartland, T-SYS, Gravity Payments, and Global Payments.

Restaurant Management

Keep track of everything from employee timecards to online menu edits using your iPad, iPhone, or desktop.

Online Ordering Platform

Set up your restaurant’s online menu through Selflane’s website or app. Receive email notifications and printouts when customers order. And don’t worry about status updates, Selflane notifies customers when their food will be ready.

Point of Sale

How to Take an Order (dine-in, to-go, or delivery)

  1. Open the Selflane POS app.
  2. Tap on your restaurant.
  3. Tap Make Order.
  4. Under Configuration, tap Dine-in, Pickup, or Delivery.
  5. Tap the customer’s assigned Table.
  6. Enter number of seats customer needs.
  7. Adjust time if needed.
  8. Enter Server passcode.
  9. Tap Menu in the left column to take the order.
  10. Tap dishes accordingly.
  11. Tap Submit.

How to Add More Dishes to An Open Order

  1. Tap Orders.
  2. Tap Open, at the top left column.
  3. Tap your table.
  4. Tap Add.
  5. Add dishes accordingly.

How to Delete Dishes Before and After Submission (Open Orders)

Before Submitting Dish 1. Tap the red minus icon next to the dish you want to delete.

After Submitting Dish 1. Tap Orders. 2. Tap Open, for unpaid orders. 3. Tap your table. 4. Tap Edit. 5. Tap Dish/Menu. 6. Tap, hold, and swipe left to delete the appropriate dish.

How to Add Discounts to An Open Order

  1. Tap Orders.
  2. Tap Open.
  3. Tap your Table.
  4. Tap Edit.
  5. Tap Discount.
  6. Set Your Discount Rate.
  7. Tap on the dishes you want to discount. Select All if you want the entire order discounted.
  8. Tap Apply.

How to Cancel an Order

  1. Tap Orders.
  2. Tap Open, at the top left column.
  3. Tap your table.
  4. Tap Edit.
  5. Tap Cancel Order.
  6. Type the reason for cancelling the order.

How to Pay an Order

  1. Tap Orders.
  2. Tap Open.
  3. Select your table.
  4. Tap Pay. Make to enter discounts if necessary.
  5. Select Credit, Cash, Gift Card, or Ext. Card.
    • Credit: Tap Charge.
    • Cash: Enter the cash tendered.
    • Gift Card: Enter the amount received. Use other methods of payment if necessary.
    • Ext. Card: Enter the amount received.
  6. Print Receipt. NOTE: If you need to edit the charge amount, tap the pencil in the upper right corner. Edit the charge and enter.

How to Clock In/Clock Out

  1. Tap Staff Self Service.
  2. Tap Clock In.
  3. Select a role.
  4. Tap Clock Out when the shift is over.
  5. Make sure to Close Orders or transfer your orders if they are not yet paid.

How to Print/Read Overall Reports

  1. Tap Staff Self Service.
  2. Tap Selflane and enter the passcode.
  3. Tap Overall Report.
  4. Tap Print.

How to Print/Read Server Reports

  1. Tap Staff Self Service.
  2. Select the server and enter their passcode.
  3. Tap Report to access the report.
  4. Tap Print.

Manual

This is a manual for selflane

Create a Business

For desktop website

  1. Go to www.selflane.com
  2. Click the list icon on the upper left.
  3. Click Create a Business.
  4. Sign in with a Google account or create an account by entering an email and password and clicking Sign up.
  5. Verify your account and enter the 6-digit code sent via email.
  6. Enter your restaurant name, email, description, and address.

For iOS (iPhone and iPad)

  1. Open the Selflane app.
  2. Tap the More tab at the bottom right corner.
  3. Tap the My Businesses button at the center of the page.
  4. Sign in with a Google account or create an account by tapping Sign up on the top of the page. Enter an email and password.
  5. Verify your account and enter the 6-digit code sent via email.
  6. Enter your restaurant name, email, description, and address.

How to Edit Profile

Desktop

  1. Click the list icon.
  2. Click My Businesses.
  3. Sign in using a Google account or your Selflane account.
  4. Under your restaurant name, click on either owner or manager. (NOTE: staff will not be able to access the profile.)
  5. Click on Profile, in the list on the left.
  6. Enter your tax rate, email, phone number, website, food category, description, and upload up to three photos.

iOS

  1. Open the Selflane app.
  2. Tap the ellipses for More at the bottom right corner.
  3. Tap My Businesses.
  4. Sign in using a Google account or your Selflane account.
  5. Tap on your restaurant.
  6. Tap the Profile tab. (Gear Icon)
  7. Enter your tax rate, email, phone number, website, food category, and description.

How to Edit Menu

Desktop

  1. Click the list icon.
  2. Click My Businesses.
  3. Sign in using a Google account or your Selflane account.
  4. Under your restaurant name, click on either owner or manager. (NOTE: staff will not be able to edit the menus.)
  5. Click on Menu/Courses, in the list on the left.
  6. Click on the plus sign + in the upper right corner of the Menu box to add a menu (breakfast, lunch, dinner, etc.).

iOS

  1. Open the Selflane app.
  2. Tap the ellipses for More at the bottom right corner.
  3. Tap My Businesses.
  4. Sign in using a Google account or your Selflane account.
  5. Tap on your restaurant.
  6. Tap Menus.
  7. Tap the plus sign + in the upper right corner to add a menu (breakfast, lunch, dinner, etc.).

How to Edit Courses

Desktop

  1. Click the list icon.
  2. Click My Businesses.
  3. Sign in using a Google account or your Selflane account.
  4. Under your restaurant name, click on either owner or manager. (NOTE: staff will not be able to edit the menus.)
  5. Click on Menu/Courses, in the list on the left.
  6. Click on the plus sign + in the upper right corner of the Course box below the Menu box to add a course (appetizers, entrees, and more).
  7. Click the arrows to next to each course to rearrange them.

iOS

  1. Open the Selflane app.
  2. Tap the ellipses for More at the bottom right corner.
  3. Tap My Businesses.
  4. Sign in using a Google account or your Selflane account.
  5. Tap on your restaurant.
  6. Tap Courses.
  7. Tap the plus sign + in the upper right corner to add a course (appetizers, entrees, and more).
  8. Tap the arrows to the left of the plus sign to rearrange your courses.
  9. Tap Save in the upper right corner.

How to Edit Dishes

Desktop

  1. Click the list icon.
  2. Click My Businesses.
  3. Sign in using a Google account or your Selflane account.
  4. Under your restaurant name, click on either owner or manager. (NOTE: staff will not be able to edit the dishes.)
  5. Click on Dishes, in the list on the left.
  6. Click the plus sign + at the top of the page to add a dish.
  7. Enter the name and price of your dish, and then provide a description.
  8. Choose the menu that your dish belongs to, such as lunch or dinner.
  9. Choose the course category that your dish belongs to, such as appetizers, soups, or beverages.
  10. Toggle the “Runs Out” switch, if your dish can be sold out.

iOS

  1. Open the Selflane app.
  2. Tap the ellipses for More at the bottom right corner.
  3. Tap My Businesses.
  4. Sign in using a Google account or your Selflane account.
  5. Tap on your restaurant.
  6. Tap Dishes.
  7. Tap the plus sign + in the upper right corner to add a dish.
  8. Enter the name of your dish and provide a description of your dish.
  9. Enter the price of your dish.
  10. Choose the menu that your dish belongs to, such as lunch or dinner.
  11. Choose the course category that your dish belongs to, such as appetizers, soups, or beverages.
  12. Tap Save in the upper right corner.

How to Manage and Arrange Tables

Desktop

  1. Click the list icon.
  2. Click My Businesses.
  3. Sign in using a Google account or your Selflane account.
  4. Under your restaurant name, click on either owner or manager. (NOTE: staff will not be able to create or arrange tables.)
  5. Scroll down and click on Tables, in the list on the left.
  6. Click the plus sign (+) in the upper right corner of Table box.
  7. Name the table (i.e. A1 or B2), enter the minimum and maximum number of occupants, and enter the room where the table is situated.
  8. Toggle the Online switch to allow customers to make online table reservations.
  9. Click Save.

iOS

  1. Open the Selflane app.
  2. Tap the ellipses for More at the bottom right corner.
  3. Tap My Businesses.
  4. Sign in using a Google account or your Selflane account.
  5. Tap on your restaurant.
  6. Tap Tables.
  7. Tap the plus sign (+) in the upper right corner to add a table.
  8. Name the table (i.e. A1 or B2), enter the minimum and maximum number of occupants, and enter the room where the table is situated.
  9. Toggle the Online switch to allow customers to make online table reservations.
  10. Tap Save, in the upper right corner.

To Arrange Tables

NOTE: Currently, you can only arrange tables using the Selflane POS app. 1. Open the Selflane POS app. 2. Tap your restaurant. 3. Tap Seating, in the bottom of the screen. 4. Tap Layout, in the upper right corner. 5. Rearrange tables by dragging them with your finger.

How to Manage and Edit Vouchers

iOS

  1. Open the Selflane app.
  2. Tap the ellipses for More at the bottom right corner.
  3. Tap My Businesses.
  4. Sign in using a Google account or your Selflane account.
  5. Tap on your restaurant.
  6. Tap Vouchers
  7. Tap the plus sign (+) in the upper right corner to add a voucher.
  8. Enter your customer’s name.
  9. Enter the discount amount.
  10. Tap Save in the upper right corner.

How to Manage Staff

Desktop

  1. Click the list icon.
  2. Click My Businesses.
  3. Sign in using a Google account or your Selflane account.
  4. Under your restaurant name, click on either owner or manager. (NOTE: staff will not be able to manage staff.)
  5. Scroll down and click on Manage Staff, in the list on the left.
  6. Click the plus sign (+) in the right side.
  7. Enter the staff member’s name, their alias (how their name prints on receipts), a passcode, and a phone number.
  8. Toggle Advanced Access and Access All Orders to control staff access to orders and back office functions.
  9. Under Role, choose from the dropdown menu to choose the staff member’s title.
  10. Set the hourly wage.
  11. Click Save.

iOS

  1. Open the Selflane app.
  2. Tap the ellipses for More at the bottom right corner.
  3. Tap My Businesses.
  4. Sign in using a Google account or your Selflane account.
  5. Tap on your restaurant.
  6. At the bottom of the screen, tap Manage.
  7. Tap Manage Staff.
  8. Enter the staff member’s name, their alias (how their name prints on receipts), a passcode, and a phone number.
  9. Under Roles, toggle the switches to choose the staff member’s title.
  10. Under Access, toggle Can Close Batch and Can Access All Orders to control staff access to orders and back office functions.
  11. Tap Save in the upper right corner.

My Businesses>Manage>Manage Staff

How to Pay Invoices

Desktop

  1. Click the list icon.
  2. Click My Businesses.
  3. Sign in using a Google account or your Selflane account.
  4. Under your restaurant name, click on either owner or manager. (NOTE: staff will not be able to create or arrange tables.)
  5. Scroll down and click on Invoices, in the list on the left.
  6. Click Add in the box to the right, to save a credit card to Selflane to pay invoices.

NOTE: Currently, you can only pay invoices through the Selflane website.

How to Take an Order (dine-in, to-go, or delivery)

Order through the POS app.

iOS

  1. Open the Selflane POS app.
  2. Tap on your restaurant.
  3. Tap Make Order.
  4. Under Configuration, tap Dine-in, Pickup, or Delivery.
  5. Tap the customer’s assigned Table.
  6. Enter number of seats customer needs.
  7. Adjust time if needed.
  8. Tap Menu in the left column to take the order.
  9. Tap dishes accordingly.

Gift Cards

My Businesses -> Owner -> Gift Cards

Our gift card program features include:

Refillable

Customers can buy a gift card from one restaurant and keep refilling the gift card. It’s always the same card for a customer in association with a restaurant.

Transformable

Giving gift card to family members or friends couldn’t be easier with our program. A customer fill up their gift card, then can transfer any amount of their card to other people. We invented this to prevent multiple purchases. Initially, customers don’t need to decide the number of cards to buy or the amount on each card. For example, one can fill their card with $100, then send to other people with any combination of gift cards, either 5 × $20, or some $10s and some $15s. If they find they need to purchase more, just simply fill up their gift card with more funds.

It’s eGift card. To transfer fund, they only need to put in the email addresses of the receivers.

Multiple locations

If a gift card is intended to be used at multiple restaurants, simply add other restaurants as acceptors, customers can immediately use their card at all acceptors.

Online Ordering

We have made online sales for restaurants as simple as selling things on eBay. After setting up schedules, menus, etc., customers purchase food via our website or our smartphone Apps from you restaurant just as easy and comfortable as they shop from Amazon or eBay.

How to receive orders

Free download at App Store Selflane POS App

The best way to receive online orders is to use our iPad POS App. It’s free (download at App Store).

When an online order is placed to your restaurant, the iPad POS App would receive a notification. You can let it automatically print out the order if a network-enable EPSON thermal printer has been set up. The printer is as inexpensive as about $200. Meanwhile, you would receive an email about the order.

Our website also allows you manage and receive online orders. For a family kitchen style shop, this could be an option to start with.

How the order is paid

Online orders are paid online. All credit cards are acceptable, including foreign credit cards. We charge no commissioning fee for online orders.

Credit card charge is processed securely by Stripe, a major online payment processing company. A flat credit card processing fee (currently at 3.4% + 30¢ per transaction) would be charged. There is no additional charge on canceling orders, charge back, etc.

How to receive fund

Use a checking account (personal or company), no need of merchant account. Your sales are deposited to your account daily (with 2 business days delay or less). At the end of every year, we would send you a I-1999 tax form for your online sales for free.

Need to cancel and refund customer

It’s all controlled by you. Only you can cancel an order and refund the customer. Customer would receive a confirmation email and receive their refund through credit card.

You can use your existing computers, iPads to set up the online shop. If you need to purchase some of them, we have the following items to recommend.

Invoices

My Businesses -> Owner -> Invoices

Service provided to you are charged on the first day of next month. For example, if you used basic plan service on January 2018, the invoice will be sent on February 1st, 2018. If you have a valid credit card on profile, the invoice will be automatically billed to the card. Otherwise, you would have to manually pay the bill by click on the pay button along with the bill. All charge is due till the start of next billing cycle. Failure to pay bill would incur a late fee of $10.00 in the next invoice.

Hardware

Here is a list of hardwares we recommend

iOS Devices

iOS version iPad iPhone
iOS 10 iPad Pro (12.9’’) iPhone X
iOS 11 iPad Pro (9.7’’) iPhone 8, iPhone 8 Plus
iPad Air 2 iPhone 7, iPhone 7 Plus
iPad Air iPhone 6s, iPhone 6s Plus
iPad (4th generation) iPhone 6, iPhone 6 Plus
iPad mini 4 iPhone SE
iPad mini 3 iPhone 5s, iPhone 5c
iPad mini 2 iPhone 5

Printers

Our system communicates with all EPSON ethernet-enabled thermal printers or impact printers.

EPSON TM-T20 EPSON TM-T20II EPSON TM-T20II-i
EPSON TM-T60
EPSON TM-T70 EPSON TM-T70II EPSON TM-T81II EPSON TM-T70-i
EPSON TM-T82 EPSON TM-T82II EPSON TM-T82II-i
EPSON TM-T83II-i
EPSON TM-T88V EPSON TM-T88VI EPSON TM-T88V-i EPSON TM-T88V-DT
EPSON TM-T90II
EPSON TM-P20
EPSON TM-P60 EPSON TM-P60II
EPSON TM-P80
EPSON TM-U220 series EPSON TM-U220-i
EPSON TM-U330 series
EPSON TM-m10
EPSON TM-m30
EPSON TM-H6000IV-DT

Services

Here is a list of services we recommend to improve the stability of your system.

Changelogs

Point of Sale

Need more features, send a request to pos@selflane.com

POS 3.43 – 2018/7/2

POS 3.42 – 2018/6/25

POS 3.41 – 2018/6/21

POS 3.40 – 2018/6/19

POS 3.39 – 2018/6/16

POS 3.38 – 2018/6/10

POS 3.37 – 2018/6/7

POS 3.36 – 2018/5/30

POS 3.35 – 2018/5/29