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Back OfficeOwner's PortalPlan & BillingOverview

Plan & Billing

Plan & Billing is where you check what Selflane charges you for and pay those charges. Open it in Owner's Portal > Plan & Billing in the Back Office .

The screen has two tabs:

  • Plan — your plan and add-ons, upgrade options, the billing card, this month’s estimate, and any unpaid Selflane bills.
  • Billing — every bill for a selected year: monthly bills, hardware and service bills, and vendor invoices.

Owners can open Plan & Billing. A Custom user can open it only if they already had it before it stopped being grantable; it can’t be newly given to a Custom user. See Users & Access. Anyone who can open it can turn on add-ons, but only the owner can upgrade the plan or change the billing card. A manager can upgrade from a page that needs a higher plan. See Upgrade your plan.

How billing works

Your monthly bill covers the previous month’s service. Selflane issues it early in the following month. For example, service used in March is billed in early April.

After bills are issued, Selflane collects them automatically:

  • If your business takes card payments through a Selflane Stripe account, the bill is paid from your Stripe account balance.
  • Otherwise, the bill is charged to the card on file under Payment Method.

Once a bill has been paid by card, later bills keep using the card. If the balance can’t cover a bill, Selflane doesn’t switch to your card for that attempt.

A bill that isn’t collected stays under Unpaid Selflane Bills on the Plan tab. Selflane retries collection later, or you can pay it yourself with Pay.

Hardware purchases and one-time service charges are billed separately, on the date of the order. They’re listed under Hardware & Service Bills.

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