PAX Terminal
Less than 1 minute
Troubleshooting Guide for PAX Terminal and POS Connectivity
Network Connection
- Ensure both the iPad and PAX terminal are connected to the same network.
- Note: The iPad uses a WiFi connection, so confirm it is on the designated network for POS services.
PAX Terminal Network Connection
- Check for loose cables. If the terminal's cable was bumped, it may be loose.
- Inspect connectors for damage; a damaged plug or connector may lead to connectivity issues.
Power Cycle PAX Terminal
- The PAX terminal functions like a small computer and may require periodic power cycling.
- To do this, unplug the terminal from power for 2 minutes and then reconnect.
Verify PAX IP Address
- If the PAX terminal doesn't have a static IP address, it may change after router reboots, etc.
- Access the terminal by pressing the
F (blue button) and 1, entering the passcode. - Navigate to
Communication>LAN Parameter>IP Address. - Compare the IP address with the one in the POS app and adjust as necessary.
These steps aim to ensure a stable internet connection between the PAX terminal and POS, addressing common issues related to network settings, cable connections, and power cycling.
