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DisplaysOrder Grid

Order Grid

Use the order grid to see what your kitchen still needs to cook. Each ticket shows the order number, ready time, dishes, and notes.

Find the right ticket

Look at the ticket header for the order number and ready time. Header colors help you spot the order type:

ColorOrder type
PurpleDine In
TealPick Up
GreenDelivery
OrangeDrive-Thru

Your manager can change these colors in Settings. Future means the ticket is due later. Running Late means it is behind schedule.

Read the dish rows for quantities, changes, and notes. A green Hold N' badge means a dish is still on hold. A gray or red time badge shows how long a dish has waited. Red means more than 30 minutes.

Mark a whole ticket ready

  1. Tap Order Up at the bottom of the ticket.
  2. When the button turns orange, tap it again to confirm.

The ticket updates right away. A finished ticket leaves the Active board and appears on Cooked.

Mark only some dishes ready

  1. Tap each dish that is ready. Selected dishes turn blue.
  2. Check the count on Order Up.
  3. Tap Order Up once.

The other dishes stay on the ticket. Tap a selected dish again to remove it from the selection. You cannot select a dish that is already cooked or marked as an indicator.

Tap ✕ beside Order Up to clear a selection. If the orange button is waiting for a second tap, ✕ cancels that confirmation. It does not cancel the customer’s order.

Undo a cooked dish

  1. If the whole ticket has left Active, tap Cooked to find it.
  2. Tap ↺ beside the cooked dish. You can also long-press the dish row.
  3. Confirm Undo Order Up.

The dish returns to the work to cook. On a partly finished ticket, a newly cooked dish stays faded on Active with its ↺ button. The button normally stays for five minutes after the dish is cooked.

If ↺ is not shown, you cannot undo that dish from the display. Ask a manager what to do next.

Put an urgent ticket first

Long-press the ticket header and confirm Bump. The ticket gets a yellow PRIORITY badge and moves to the front of every board. To remove the priority, long-press the header again and confirm Clear.

To place a ticket before another one on your Active board:

  1. Tap the ⠿ grip on its header.
  2. Tap the ticket it should go before.

Tap Reset Sort on the bottom bar to return tickets to their usual order. The button appears after you start moving a ticket.

Stop a warning from pulsing

If the colored band at the top of a ticket pulses, the order is behind schedule. Tap the band to acknowledge it. This stops the pulse but does not mark any dish ready.

Scroll a long ticket

In vertical layout, a ticket taller than the screen scrolls within its dish list. ▼▼▼ means more dishes are below. In horizontal layout, tickets scroll sideways, and long dish lists scroll within each ticket. Change layouts in Settings.

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