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DisplaysOrder Grid

Order Grid

Use the order grid to see what your kitchen still needs to cook. Each ticket shows the order number, ready time, dishes, and notes.

Find the right ticket

Look at the ticket header for the order number and ready time. Header colors help you spot the order type:

ColorOrder type
PurpleDine In
TealPick Up
GreenDelivery
OrangeDrive-Thru

Your manager can change these colors in Settings. Future means the ticket is due more than 60 minutes from now. Running Late means it is behind schedule.

Read the dish rows for quantities, changes, and notes. A green Hold N' badge means a dish is still on hold. A gray or red time badge shows how long a dish has waited. Red means more than 30 minutes.

Other details on a ticket:

  • Table: a Dine In ticket from a reservation shows its table, such as 🍽 T12, in place of the order type.
  • Customer name: shown after the order number, and after the guest count on Dine In.
  • Calling number: when the guest was handed a number to be called back by, a 🏷 chip shows it, such as 🏷 42. The order number still shows on its own line.
  • NEW ITEMS: when your manager sets Added items to Same ticket, items added to the order later appear below a NEW ITEMS line on the same ticket. The Prep Display does the same.
  • Removed choices: when a guest takes off a choice that comes with the dish, the row shows No and the choice, such as No Onion. Choices the guest kept are not listed.
  • Guests and seats: a Dine In ticket shows the party size next to the order number, such as 👥 4. Each dish shows its Seat N only when the POS prints seats on kitchen tickets. Turn that on in Printing Settings.
  • Utensils: a to-go ticket shows Utensils or No utensils when the customer was asked. Nothing shows when they were not asked.
  • Item names: dishes and choices show their menu name, kitchen name, or both, depending on the Item names setting.

Mark a whole ticket ready

  1. Tap Order Up at the bottom of the ticket.
  2. When the button turns orange, tap it again to confirm.

The ticket updates right away. A finished ticket leaves the Active board and appears on Cooked.

For a few seconds afterward, the bottom bar shows #123 up with an Undo button. Tap Undo to bring the whole ticket back.

Confirm several tickets at once

When two or more tickets show the orange confirm button, Confirm All appears on the bottom bar. Tap it to mark all of those tickets ready in one tap.

Mark only some dishes ready

  1. Tap each dish that is ready. Selected dishes turn blue.
  2. Check the count on Order Up.
  3. Tap Order Up once.

The other dishes stay on the ticket. Tap a selected dish again to remove it from the selection. You cannot select a dish that is already cooked or marked as an indicator.

Tap ✕ beside Order Up to clear a selection. If the orange button is waiting for a second tap, ✕ cancels that confirmation. It does not cancel the customer’s order.

Complete a side separately

Complete a side, such as salad, while its main dish is still cooking. Your manager must first enable separate completion for the modifier group.

  1. Find the side row with a circle beneath its dish on the Kitchen Display.
  2. Tap the side row when everything on that row is ready.
  3. Check that the row turns green and shows a checkmark.

One tap completes all selected choices and add-ons in that group. If the row shows ×2, the tap completes both portions. You cannot complete only part of the displayed quantity.

The main dish and other sides stay pending. Tapping a side does not select the dish, change the Order Up count, or close the ticket. Side completion does not count toward prep-speed reports.

Even after every side is ready, use Order Up on the dish as the final step. Completing the dish also completes any sides still pending.

Undo a side

You can undo a side within five minutes of completing it, while its dish is still pending.

  1. Tap ↺ beside the completed side.
  2. In Undo Side, tap Undo.

The side returns to pending without changing the dish or other sides. Once the dish is cooked, use the dish undo controls. Undoing the dish keeps sides you completed separately beforehand ready; its other sides return to pending.

If the order changes

If staff change the selected choices or quantity at the POS, the changed side starts pending again. If a tap on an old row is refused, refresh the display and complete the current side when it is ready.

If a side has no separate completion control, ask your manager to check the modifier setting. Existing tickets keep their original setup. On the Prep Display, the same sides can be packed on their own.

Undo a cooked dish

  1. Find the dish. On a ticket still on Active, turn on Cooked Items on the bottom bar to show cooked dishes. If the whole ticket has left Active, tap Cooked.
  2. Tap ↺ beside the cooked dish. You can also long-press the dish row.
  3. Confirm Undo Order Up.

The dish returns to the work to cook. With Cooked Items on, a cooked dish stays faded on Active with its ↺ button. The button normally stays for five minutes after the dish is cooked.

If ↺ is not shown, you cannot undo that dish from the display. Ask a manager what to do next.

Put an urgent ticket first

Long-press the ticket header and confirm Bump. The ticket gets a yellow PRIORITY badge and moves to the front of every board. To remove the priority, long-press the header again and confirm Clear.

To place a ticket before another one on your Active board:

  1. Tap the ⠿ grip on its header.
  2. Tap the ticket it should go before.

Tap Reset Sort on the bottom bar to return tickets to their usual order. The button appears after you start moving a ticket.

Stop a warning from pulsing

If the colored band at the top of a ticket pulses, the order is behind schedule. Tap the band to acknowledge it. This stops the pulse but does not mark any dish ready.

Scroll a long ticket

In vertical layout, a ticket taller than the screen scrolls within its dish list. ▼▼▼ means more dishes are below. In horizontal layout, tickets scroll sideways, and long dish lists scroll within each ticket. Change layouts in Settings.

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