Redeem Gift Cards

Use a customer’s Selflane printed gift card or online e-gift card to pay for their order on Selflane POS. Choose the steps below for the card they present.

Choose the gift payment tab

On the payment screen, tap Gift Card and choose:

• Number - look up a Selflane printed card by its card number.
• Scan - scan an e-gift card QR code.
• Card - redeem a processor-backed Physical Gift Card with the PAX terminal.
• Certificate - redeem a gift certificate. This tab appears only when gift certificates are turned on.

The Selflane Gift Card section in the Gift Card Center is for selling cards. It is separate from these payment tabs.

Redeem a Selflane printed card

Use Selflane POS 7.5.0 or later to redeem cards by number. These are the Selflane Gift Cards ordered from Plastic Printers.

1. Open the customer’s order and tap Pay.
2. Tap Gift Card and choose Number.
3. Enter the card’s printed number under Enter Gift Card Number and tap Look Up.
4. Confirm the amount to apply it to the payment. Tap Use a different card to start over with another number.

Redeem an e-gift card

Ask the customer to open their e-gift card in their eWallet and show its QR code.

1. Open the customer’s order and tap Pay.
2. Tap Gift Card.
3. Choose Scan and scan the customer’s e-gift card QR code.

Redeem a gift certificate

In Selflane POS 7.9.1 or later, record the certificate type so it appears on the receipt and in the daily report’s Gift Breakdown.

1. Open the order, tap Pay, then Gift Card → Certificate.
2. If your business has certificate types configured, tap the matching type, such as Veteran or Student. You must pick a type before charging.
3. Enter the Certificate ID when that type requires one. For other types, the ID is optional.
4. Enter the Charge Amount and complete the payment.

Select a certificate type means you haven’t picked a type. If the message says the type requires a Certificate ID, enter that ID before trying again. Without configured types, you can charge without choosing one.

Set up types and their ID requirements in Back Office POS settings.

What if a printed card has no balance?

A new Selflane printed card holds no balance until its sale order is paid in full. Confirm that the sale order is fully paid. You can look up the printed card number under Gift Cards > Check Balance in the Back Office .

What if the card uses ValuTec?

Choose Card (Physical Gift Card) with your PAX terminal for processor-backed ValuTec cards. Use Number for Selflane printed cards. See Physical Gift Cards for program details.

Related links

• Choose a gift card program
• Sell and activate Selflane Gift Cards
• Pay an order