Online Sales

Online Sales shows what your Selflane online orders brought in, after processing fees. Use it to check a month or week against your payouts, or to find one online order.

It covers orders placed through Selflane online ordering, including QR code orders at the table. Other in-store sales are in Sales.

Pick a year and period

Choose a year, then Month or Week. The charts and the Sales table follow both choices.

Charts

Sales: online sales each month or week. This is the table’s Total column.
# Orders: the number of online orders.
Visitor Trend: visits to your business’s page on the Selflane website and app.

In the weekly view, each chart label shows the week’s last day. The Sales and # Orders chart dates match the table’s Week column. At year-end, the final week ends on December 31.

Sales table

Each row is a month or week, counted by when the order was placed, with a Total row at the bottom. Canceled orders are refunded and left out.

# Orders: online orders in the period.
Subtotal: the food and drink sold, after coupons and vouchers. A partial refund with tax comes off here.
Gift Card: gift cards sold online. Shows only when there are some.
Tax and Tip: passed through to you.
Discount: other discounts, in parentheses, such as weekly specials, delivery discounts, influencer codes, and partial refunds without tax. Shows only when there are some.
Other: service charges, fees, and adjustments on the order. Shows only when there are some.
Total: what the orders brought in for your restaurant.
Processing Fee: Selflane’s fee on these orders, in parentheses.
Balance: Total minus Processing Fee.
Selflane Service: the service fee the customer paid Selflane. It isn’t part of your Total or Balance.
Delivery Expenses: the delivery fee and driver tip the customer paid the delivery partner. They aren’t part of your Total or Balance.

Use the download icon to save the table as CSV or PDF.

Open a period

Click a month or week to list its orders. Switch between By Day and By Order:

By Day: one row per day, with the same columns as the main table and Gift Sold for gift cards.
By Order: one row per order, with # (the order number) and Time, the pickup or delivery time. The Total row shows the order count under Time. Click an order to open it.

The list holds the same orders the row counts: those placed in that period, in your restaurant’s time zone. By Day groups them by the day they were placed. An order scheduled ahead, such as catering, can show a Time outside the period.

A month with too many orders shows That period holds too many orders to list. Switch to the weekly view to see them.

The list can be downloaded as CSV or PDF too.

Fees and notes

The notes at the bottom of the screen explain the columns and fees:

The Processing Fee covers the card fee per transaction, a phone or fax fee per order where it applies, and commissions on some sales, such as alcohol, catering, gift cards sold, and orders using an online coupon. QR code orders pay only the card fee. See Selflane pricing for current rates.
On a partial refund, the transaction fee isn’t refunded. When a whole order is canceled, you aren’t charged its transaction or phone fee.
Tax and tips are passed to you. You’re responsible for paying sales tax and paying tips to your staff.

Transfers

Transfers lists money moved between your Stripe account and Selflane in the selected year. Examples include paying an invoice (Pay Invoice), a delivery charge on a canceled order, a chargeback, or a card fee recovered after a refund. Each row has a Date, Reason, and Amount. A negative amount was taken from your account, and a positive amount was paid back to it. Reasons appear as recorded, such as Pay Invoice, Refund Online Payment, Redeliver, or Influencer Commission. Download the list as CSV or PDF.

Balance and payouts

If your business takes card payments through Selflane, the card at the bottom shows your account balance and payouts to your bank. The payouts list has its own year picker, separate from the one at the top. It’s the same card as on the Payments screen. See Review payouts.

Manager-level access required.