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POSManualMember

Member

The Member Program is Selflane’s loyalty system. Members earn points on every order they’re attached to, redeem points for rewards, and can also receive eGift Cards. You can attach a member — or sign one up — directly from the POS during checkout.

For full Member Program setup and reward rules, see Member Program in the Back Office.

Open the Loyalty Center

Tap the Member icon (the star, top-left of the Orders screen). The Loyalty Center opens with a numeric keypad — enter the customer’s 10-digit phone number and tap Enter.

Loyalty Center keypad on the POS, prompting for a 10-digit phone number
  • If the number matches an existing member, their profile loads and is attached to the current order.
  • If there’s no match, you’re prompted to add the customer as a new member.

Add a member

When the phone number doesn’t match an existing record, tap + Add Member and fill in the customer’s details.

The new member is automatically attached to the current order and starts earning points.

Add Member button on the Loyalty Center

Manager approval

Some Member actions — manual point adjustments, comping a reward — may require manager approval depending on your Back Office settings.

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