Events

Use Events to sell tickets to a wine dinner, a holiday party, or any special night. Each event gets a public sales page, a countdown page for in-store screens, and a QR code you can print or share.

The screen has three tabs: Dashboard for sales, Manage to set up events, and Tickets for everyone who bought one. Manager-level access is required.

Before launching ticket sales, check state and local laws if the event involves fundraising.

Dashboard

The Dashboard shows sales for one event at a time: orders, money collected, fees, refunds, and orders still owed money. Open it from the Dashboard tab in the Back Office , then click an event in the list. The event you pick stays selected on the Tickets tab. Events are listed by event date, newest first.

Canceled orders are left out of the Dashboard, along with their tickets, payments, and refunds.

Summary

Orders — the number of orders for the event.
Items sold — the number of tickets issued, across all ticket types.
Subtotal, Tax, and Total — the order amounts before tax, the tax, and the amount with tax.
Refunded — completed refunds recorded on this event outside Cancel Order. This covers refunds on online ticket payments, such as one issued in Stripe. A card reader refund counts only when the refund is recorded with the event. Refunds from Cancel Order aren’t included, because the canceled order is left out entirely.
Unpaid — the amount still owed on orders paid for less than their total. It turns red when it’s above zero. See Unpaid orders.
Net — the After fees total from the Charges table, minus Refunded. It includes cash and every other payment type, so it won’t match your Stripe payout.

Charges

The Charges table has one row per payment type, plus a Total row.

Type — the payment type as recorded on the order. For example, online is a purchase on your event sales page, and stripe is a Stripe reader payment on the POS.
Payments — the number of payments of that type.
Amount — the money collected.
Fee — Selflane’s fee on card payments, kept before the rest is transferred to your Stripe account. Only online and stripe payments carry a fee. Other types show $0.00.
After fees — Amount minus Fee.

Amount and Fee don’t go down when a payment is refunded. The refund shows in Refunded instead.

Unpaid orders

This section appears only when at least one order is short. It lists orders the POS recorded as paid for less than their total. The tickets on these orders were still issued in full.

Time — when the order was placed.
Total — the order total.
Paid — the payments recorded on the order.
Short — Total minus Paid. The Total row at the bottom adds these up, and it matches Unpaid in the summary.

Click a row to open the order. See Open an order.

Ticket report

The Ticket Report table lists each ticket type (Item) and the number of tickets issued for it (Count).

Tickets sold on Selflane POS 7.8.3 or later count under their ticket type. Tickets sold on earlier versions may show as rows with a code instead of a ticket type name.

Manage events

The Manage tab lists every event, newest event date first. Each event card shows:

The title and the date it was created.
The event address. Select the pencil next to it to change it. New events start with your business address.
A table of ticket types, with Ticket Name, Price, and Quantity.
Event Time and Sale Time.
The start of the event description.
Public Page, Count Down Page, and QR Code links.
The poster and countdown background, each with an upload button.

The icons at the top of each card edit, duplicate, publish, and delete the event.

Create an event

Select + Add.
Enter a Title of at least 4 characters.
Enter the Tax Rate, from 0 to 50%. Tax is added to the order at checkout.
Under Items, add each ticket type with a Name (at least 3 characters), Price $, and Total Quantity (the most you’ll sell online). Select + Item to add another type, or drag a row to reorder.
Set Event Time (Begin and End): when the event happens.
Set Sale Time (Begin and End): when guests can buy tickets online. Times are in your restaurant’s time zone.
Write the Detail, at least 20 characters. This is the description on the sales page, and its first 280 characters show as the summary.
Optionally add an External Policy (optional) link. It must be a full web address. It shows on the event card here, but not to guests yet: the sales page always shows Refund Policy: No Refunds.
Select Save.

A new event is published as soon as you save it, so it’s listed on Selflane right away.

Online orders must total at least $1. A free ticket can only be sold online together with paid tickets that bring the order to $1 or more. The same email can place one order every 5 minutes.

Total Quantity limits online sales only. Tickets sold on the POS don’t count against it.

Edit or duplicate an event

Select the pencil icon to edit an event. Changes show on the sales page right away. An address change from the card’s pencil can take up to 10 minutes to show.

Select the copy icon to start a new event from this one. The ticket types, times, description, tax rate, policy link, and address carry over. The title is blank, and the poster and background don’t carry over. Update the times before you save, since they’re copied from the original. The copy is published when you save it, even if the original was hidden.

Publish or hide an event

The globe icon is green when the event is listed on Selflane and gray when it’s hidden. Select it to switch.

Hiding an event takes it off Selflane’s event listings and stops online sales. Its sales page still opens, but guests can’t check out, and the countdown page’s numbers stop. Staff can still sell tickets on the POS. Events also drop off the listings on their own once the Sale Time ends.

Delete an event

Select the trash icon and confirm. An event with any orders can’t be deleted. Hide it instead.

Add a poster and countdown background

Upload Poster: the image at the top of the sales page, beside the title. It’s never cropped, but it’s shown at most 288 pixels tall, so a wide, landscape image works best. It’s also the image on Selflane’s event listing and in link previews when the event is shared.
Upload Background: the background for the countdown page. It’s cropped to fill the screen and darkened so the numbers stand out.

Images can be up to 15 MB. They’re resized so the longest side is at most 1,920 pixels.

Public Page: the sales page where guests buy tickets.
Count Down Page: a page for an in-store screen. It shows tickets sold, ticket sales before tax, the time left to buy, the time sales end, and a QR code to buy. The numbers update every minute and leave out canceled orders.
QR Code: a code that opens the sales page. To print it, take a screenshot of it.

Tickets

The Tickets tab lists every ticket for one event. Pick the event from the list at the top.

Each row is one ticket:

Ticket #: the ticket number.
Name: the ticket type.
Name, Phone, and Email: the buyer. Email can be blank for tickets sold in person.
Created: when the ticket was issued.

Tickets on canceled orders aren’t listed. To download the list, select the download icon and choose CSV or PDF. If an event has no tickets yet, nothing shows below the picker.

Open an order

Select a ticket to open its order. The order shows the event and every ticket on the order.

The Payment section shows Subtotal, Tax, Total, and each payment amount and method. Card payments show the brand and last four digits when recorded. Each payment also shows its date and time when recorded, in the event’s time zone.

Cancel an order

Use Cancel Order when a guest can’t come and should get their money back.

Open the order.
Select Cancel Order inside the order card, below its details, and confirm.

The whole order is canceled at once:

Every card payment processed by Selflane is refunded in full. That covers online payments and payments on a Stripe reader at the POS. Selflane returns its fee, and the card processing fee comes out of your balance.
Every ticket on the order is canceled.
The order drops out of the Dashboard totals.

You can’t cancel an order in these cases:

It’s more than 14 days old. The order shows Orders can only be canceled within 14 days of purchase. Contact Selflane support.
A ticket was already redeemed at the door.
It has a cash or other POS payment that isn’t on a Stripe reader. Void it on the POS first, then cancel here.
A card payment was fully refunded outside Selflane, such as in Stripe. Contact Selflane support. After a partial refund in Stripe, Cancel Order refunds the rest.

A canceled ticket still counts toward its ticket type’s Total Quantity, so its seat isn’t released. To sell that seat again, raise Total Quantity.

Pay an order on the POS