Make Order

Use Make Order to build a new order, add dishes, and send it to the kitchen. Sign in on the iPad first. Clock in unless Turn Off Clock In is enabled in the Back Office.

To log in, tap Log in in the lower-left of the Make Order screen.

Across the top of the order summary:

Button	What it does
Trash icon	Delete the working order.
`Order type`	Choose Dine In, Pick Up, Delivery, or Drive-Thru.
Star icon	Open the Loyalty Center to find or add a member.
Book icon	Open the menu.

Tap the order type to open Order Setting, where you enter the order time, name, phone number, and party size or address. The menu view’s toolbar has buttons for the name, phone number, tag, rush, barcode scanner, and menu search. For an incoming call, use the Caller popup and tap Apply to Order. See Caller ID.

Tap the gear button in the top-left of the menu view to switch between Block View, Block with Image, and List View. You can also choose Display by Menu (all courses on one screen) or Display by Course (separated).

Order types

Order numbers reset to 1 each day. To pick the order type, tap the matching box in the upper-left of the screen.

Dine In

Two modes — Table Service and Quick Service.

Table Service. Select the number of guests, then pick a table. For a quick in-house sale (a drink at the bar, for example), tap Menu in the upper-left to bypass table selection.

Quick Service. Set up first in More > Settings. If your business requires a tag number, enter it before tapping into the menu. Tag mandates are configured in Back Office → POS Settings .

Pick Up

Any order the customer collects in person (not online).

Choose the pickup type (Phone, Walk-in, or another option configured in the Back Office).
Enter the customer’s name.
Enter the customer’s phone number.
Choose the committed time (5 or 10 minutes, for example).
Tap Menu in the upper-left center to start adding items.

Delivery

Choose self delivery for your own driver. Selflane POS 7.8.0 or later also supports Third-Party Delivery couriers; the courier fee is paid from your restaurant’s prepaid account.

Enter the customer’s name.
Enter the customer’s phone number.
Enter the customer’s address.
Choose the committed time.
Tap Menu to start adding items.

For courier booking, pricing, tracking, or changing an online Pick Up order, follow Courier delivery on the POS.

Drive-Thru

Toggle on first in More > Settings. Once enabled, a Drive-Thru option appears in the order-type selector.

Online

Customers place orders themselves at selflane.com or through links you share. They pay online, and the order auto-prints a customer receipt and a kitchen ticket at the assigned printers.

Online orders show up on the Orders screen color-coded:

Blue — new, not processed
Yellow — processing
Green — ready
No color — done and gone

Third-Party Ordering

Orders from DoorDash, Grubhub, Uber Eats, and similar services. By default these come in on a separate tablet, and staff re-key them into the POS.

If you subscribe to Third-Party Ordering, those orders flow into the POS automatically and print to your kitchen printers without re-keying. See Selflane pricing for details.

Enter the order

The Make Order screen is organized by Menu (top row), Course (second row), and Dishes (under each course). Tap a dish to add it.

Modifiers

When you add a dish that has modifiers, a modifier panel appears on the right.

Required modifier — the circle above is solid. You must pick a choice.
Optional modifier — the circle is open. You can skip it.
Default modifier — highlighted by default; tap an alternative to change it.
Matrix Modifier — applies cross-cutting changes (No, Lite, Add, Extra, On Side) to any dish. Configure these in the Back Office. Tap the upper-right of the modifier screen to choose.

If a dish and its modifiers are identical to one already on the order, tap the duplicate icon at the top of the modifier screen to bump the quantity instead of re-entering it.

Seat assignment

For Table Service, use the Seat picker in the menu view’s bottom bar (or the top of the modifier screen) to assign a dish to a specific seat.

Order extras

The black bar at the bottom of the menu view gives you:

Dish marker buttons — kitchen notes like To-Go, Do Not Make, or any custom note. Configured in Back Office → Dish Markers .
Seat — assign dishes to a seat (Table Service only).
Star icon — open the Loyalty Center to attach a Member Program customer, who earns points or visits.
Gift card icon — open the Gift Card Center to sell a Selflane Gift Card, issue a gift certificate, or manage a physical gift card.
Book icon — open the Voucher Selector. Preset vouchers configured in Back Office → Discounts appear at the top. Tap Custom Voucher for a one-off comp, or Scan Reward to redeem a Member Program reward.
Pencil icon — open Create Custom Item to enter a name, price, quantity, optional seat, and the kitchen printer to send it to.

The Loyalty Center and Gift Card Center do not ask for a manager. Vouchers and custom items require manager approval if your restaurant’s settings call for it.

Record utensils for to-go orders

In Selflane POS 7.7.4 or later, record the customer’s utensil choice on a new Pick Up, Delivery, or Drive-Thru order.

Open Order Setting, or tap the fork-and-knife button in the menu view.
Choose Yes, No, or Not asked.
Continue taking the order. The answer appears on the order and kitchen ticket.

Not asked leaves the question unanswered. It does not mean the customer declined utensils.

Send the order

When the order is complete, tap Send (or Pay & Send for Quick Service, where payment can come before kitchen printing — set this in printing settings in the Back Office ).

Examples