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Devices

Devices shows every iPad, display, and printer that has signed in to your restaurant. Check it to catch printing and network problems before a rush, and to clear out iPads you no longer use.

Open Devices in the Back Office . Click the refresh button at the top right to reload devices and printers.

Devices screen with device cards grouped into active iPads, displays, and printers

How the screen is organized

The screen groups devices by type and activity:

  • Active ({count} active) - POS iPads and kiosks that have signed in during the past year.
  • Displays ({count} displays) - screens running the Selflane Displays app, such as kitchen and customer-facing displays.
  • Kitchen display - a setup card that appears while a kitchen display is part of your onboarding. Use its button to start, continue, or change your kitchen display brief.
  • Inactive Devices - devices that haven’t signed in for over a year, or never signed in. This list starts collapsed. Click it to expand.
  • Printers - every printer your iPads use, listed once each.

Read a device card

Each card shows:

  • Model - the device model, such as Sunmi D2S KDS. Unrecognized models show the code the device reports.
  • Last seen - how long ago the device last signed in, or Never.
  • Device ID - the first eight characters of the device ID. This matches the ID printed at the bottom of tickets.
  • Stn - the station number set on the iPad, if any.
  • App and version - the app the device runs and its version, such as Displays for the Selflane Displays app.
  • User email - the account signed in on the device.
  • Device IP - the iPad’s address on your network.
  • PAX - the IP address of the PAX terminal paired with this iPad. A warning sign next to it means the iPad and the PAX terminal are on different subnets. Move them to the same network so card payments reach the terminal.
  • Auto Print Online - shown in green, with a green left border, on the iPad that prints online orders automatically.
  • Printers - each printer the iPad is assigned to, with its role (such as Front or Kitchen), name, and address. Click a printer to open its details.

Cards with Auto Print Online turned on sort first.

Check online-order auto printing

Exactly one iPad should print online orders automatically. A badge next to the active iPads warns you when that’s not the case:

  • No device set for auto print online orders - no iPad will print online orders on arrival. Turn on Auto Print Online Orders on your main iPad. See POS settings.
  • {count} devices set for auto print — should be exactly 1 - every listed iPad prints each online order, so the kitchen gets duplicate tickets. The badge lists the device IDs. Turn the setting off on all but one.

No badge means exactly one iPad is set up. For more fixes, see Online printing troubleshooting.

Device details

Click a device card to open Device Details. The time the device was last seen is at the top right.

  • ID - the full device ID.
  • Device Name - the name set on the device.
  • Model Name - the device model. If Selflane recognizes the model, the raw code shows next to the friendly name.
  • OS System - the operating system and version.
  • App - the app name and version.
  • Station No. - the station number set on the iPad.
  • Device IP - the device’s address on your network.
  • PAX IP - the address of the paired PAX terminal.
  • User Email - the account signed in on the device.
  • Auto Print Online - Yes if this iPad prints online orders automatically.
  • Token and Firebase Messaging - the push notification addresses for the device. Support staff use these to troubleshoot notifications.
  • Role - what the device is used for: pos for a POS iPad, kiosk for a self-order kiosk, or kds for the older kitchen display iPad app. Selflane Displays screens leave it blank.

Action log

Click Action Log to see recent printer changes made on this iPad. Each row shows the printer role, the action (create, update, or delete), and the time. The newest 20 changes show first; click Show {count} more to see the rest.

Use the action log when tickets stop reaching a printer and you want to know when its assignment changed.

Send a test notification

Selflane uses push notifications to tell the auto-print iPad about new online orders. If online orders print late, send a test:

  1. Click Notify.
  2. Optionally, enter a Title and Body. Leave them blank to send the default message.
  3. Click Send.

The confirmation shows how many notifications were sent and how many failed. If the iPad doesn’t show the notification, check that notifications are turned on for Selflane POS in the iPad’s Settings app.

Remove an inactive device

Remove appears only for inactive devices. Removing a device also removes its printer assignments.

  1. Open an inactive device from the Inactive Devices list.
  2. Click Remove.
  3. Confirm.

Printers

The Printers section lists each physical printer once, even when several iPads print to it. Each card shows the printer name, brand, and address. Below that are the iPads that print to it, each with its device ID, model, and station. No active device means no iPad currently prints to it.

Click a printer card to open Printer Details:

  • Name - the printer name.
  • Type - the printer type.
  • Brand - the printer maker, such as EPSON or Star.
  • Tag - the printer’s role, such as Front or Kitchen.
  • Target - the connection string the iPad uses to reach the printer.
  • IP Address, MAC Address, and BD Address - the printer’s network and Bluetooth addresses.

Click an iPad on a printer card to open its device details.

Daily device check

  1. Confirm the iPads you expect are in the active list and were seen recently.
  2. Confirm no auto-print warning badge shows.
  3. Check each iPad’s printers against its station.
  4. Look for a PAX subnet warning on any card.

When to check right away

  • After network changes
  • After adding or replacing iPads or printers
  • After app updates
  • When tickets print at the wrong station, twice, or not at all
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