Reopen Order

Reopen a closed order to make changes, such as correcting a tip. Paid orders close when staff close them, the server clocks out, the batch closes, or the shift closes. Paid online, third-party, and kiosk orders close automatically 3 hours after their order time.

Reopen in the POS

1. Open Orders and choose Closed.
2. Open the order you need to change.
3. Tap Reopen, then tap Reopen again to confirm.
4. Make the change and print a new report if its totals changed.

The POS shows Reopen only within 48 hours of the order time.

Selflane does not stop you from reopening an order after its payment batch closes. Card payments in a closed batch are already settled, so correct tips before you close the batch.

Reopen in the Back Office

Open the order under Sales > Orders in the Back Office , then click Reopen Order.

What if Reopen is missing?

The POS shows Reopen only for closed orders less than 48 hours old. For an older order, or a canceled in-store order, use Reopen Order in the Back Office .

Orders with a chargeback can’t be reopened.

Related links

• Adjust a tip
• Close a batch
• Server reports