Caller ID

See who’s calling before you answer. The Incoming Call popup shows the phone number, the caller ID name from the phone line, and Recent calls.

Requirements

Caller ID needs three things:

1. Caller ID hardware from callerid.com  connected to your phone line.
2. An active Member Program in the Back Office, so the POS has customer phone numbers to match against.
3. The Use CallerID toggle enabled in POS Settings.

What it costs

Caller ID has no separate subscription or monthly charge from Selflane. You pay for:

• The caller ID hardware, bought from callerid.com .
• A Member Program. It is included in the Essential plan and higher. On the POS plan, add the Basic Member Program. See Pricing .

How it shows up in the POS

1. Open the incoming-call popup. On iPad, you can also tap Caller on Make Order to see recent calls.
2. Choose the caller.
3. Tap Apply to Order to add the customer to Make Order without retyping their number.

Apply to Order looks up the phone number in your Member Program and copies the member’s name onto the order. If no member matches, the POS creates one. A Dine In order switches to Pick Up. If the Member Program is off, the POS shows “Please turn on member program in the back office first.”

See Make Order for how Caller ID integrates into the order flow.

Get help with setup

Caller ID hardware setup is hands-on — wiring, line splitting, and ID box configuration. We help with the integration end. Email pos@selflane.com and we’ll walk you through it.