Waitlist

Keep track of waiting parties and text guests when their table is ready.

What it costs

Each party you add to the waitlist costs $0.10, which covers the texts that party receives. The charge comes out of a prepaid balance, shown as Remaining Balance on the waitlist form.

When the balance drops below $10, it tops up $50 automatically.
If you pay for Third-Party Delivery couriers from this balance, it tops up $200 when the balance drops below $20.
A top-up comes from sales money waiting to be paid out to you first. If less than the full amount is available, the top-up uses the largest $10 step it covers. If under $10 is available, your card on file is charged instead.
If an automatic top-up fails, it isn’t retried for 2 hours.
When the balance is under $10, the waitlist form shows Recharge Balance Account so you can add funds yourself.

Set up your card on file in the Back Office .

Add a party

Open Seating.
Tap the Waitlist button at the bottom of the Seating sidebar.
Enter the customer’s name and phone number, then tap Enter.

The guest receives a text when the party is added.

Mark a party ready or cancel it

Swipe the entry left to mark it Ready. The guest receives another text.
Swipe the entry right to Cancel it.

Guests receive texts when added and when marked Ready, rather than on every update.

What if a guest does not receive a text?

Check the phone number on the entry with the guest before marking the party ready.

What if a party will not add?

If the POS shows “Please add fund to your prepaid account first,” the balance is under $1 and the automatic top-up didn’t go through. Tap Recharge Balance Account, then add the party again.

Guests who are Member Program members with a Selflane account can still be added. The balance goes negative, and the next top-up covers it.