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In-Store Rewards

In-Store Rewards builds a tiered cashback program on top of your Member Program. When a customer’s spend hits a threshold, they earn a percentage credit toward a future visit.

How Rewards Are Calculated

  • The reward is based on spend before tax and tip.
  • Gift card purchases are excluded from spend calculations.
  • One reward applies to one sale. If the reward exceeds the sale total, only the sale total is discounted — the rest doesn’t carry over.

Tier Structure

You can stack tiers so the highest spenders get a bigger percentage and a longer redemption window. Each tier has three values:

FieldWhat it controls
Reward percentageCashback rate as a percentage of qualifying spend.
RangeSpend amount or visit count that triggers the reward.
Range unitDollars for spend-based, or Visits for frequency-based tiers.

A typical setup pairs a frequent low-percentage reward with a less-frequent high-percentage milestone.

Add a Tier

  1. Click + Add in the upper-right of the Rewards page.
  2. Enter the reward percentage.
  3. Pick the range value and the range unit.
  4. Click More Tier to add another threshold.
  5. When all tiers are complete, click Save.
  • Member Program — required prerequisite; rewards attach to member profiles.
  • Online Promotion — for one-off claimable coupons rather than recurring rewards.
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