In-Store Promotion

A reward program gives guests part of what they spent back as a discount on a later visit. Each in-store receipt prints the reward and the date to bring it back by, so the guest has a reason to return soon.

Open the In-Store Rewards tab under Discounts in the Back Office . It has one card, Reward, with your current program and the ones you retired in the last six months.

How a reward works

A guest pays for an in-store order. The receipt prints a reward line for each tier: the percentage, the bring-back date, and the dollar amount.
The guest comes back on a later day with the receipt. Anyone holding the receipt can use it, not only the original guest.
Staff add the reward to the new order on the POS. See Redeem a reward on the POS.

The guest doesn’t need a Member Program account. The reward belongs to the receipt, and its QR code is what staff scan.

What the reward is worth

The reward is a percentage of the receipt’s subtotal: the items, after any vouchers and discounts, plus service charges. Tax and tip don’t count, and neither do gift card sales. For a split check, each check’s receipt carries its own reward, based on that check’s subtotal.

The POS works out the amount again when the receipt is scanned, from the original order as it stands then. If the order was changed after the receipt printed, for example an item was voided, the reward can differ from the printed amount.

Tiers

A program has one or more tiers. Each tier is a percentage and a return window, counted from the order’s date. For a scheduled order, that’s the day it was scheduled for. A window ends at the end of its last day, and a month counts as 30 days.

When the guest comes back, they get the tier whose window is still open and closes soonest. With the default tiers, a guest who returns within 2 weeks gets 20%, within 4 weeks 15%, and within 6 weeks 10%. After 6 weeks the reward has expired.

Give shorter windows the higher percentages. That rewards guests for coming back sooner.

Create a reward program

On the Reward card, click +. The tier form opens with three default tiers:
- 20%, 2 weeks
- 15%, 4 weeks
- 10%, 6 weeks
Change the tiers as needed:
- Percentage - the share of the subtotal given back, a whole number from 5 to 50.
- Range - how long the window lasts, a whole number of 1 or more.
- Range Unit - Week or Month.
To add a tier, click + Add. To remove one, click its trash icon. Keep at least one tier.
Click Save.

The program starts right away. Receipts for orders placed from then on print the reward.

You can’t edit a program after you create it, and only one program can run at a time. To change the tiers, retire the program and create a new one. If you click Save while a program is live, you get the error This business already has an active reward program.

Programs list

The list shows the live program first, then retired programs, most recently retired first. Programs retired more than six months ago drop off the list.

Program - one line per tier, for example 20% 2 week.
Start - when the program was created.
End - Live for the running program, or the date and time it was retired.

Retire a program

Click Retire on the live program. It ends right away, with no confirmation, and you can’t undo it.

Receipts for orders placed while the program was live keep their reward until their windows close. Once the POS refreshes, orders placed after you retire it print no reward until you create a new program. Until then, the POS keeps printing rewards from its saved copy of the program.

Programs created before tiers existed show a single line in the list, and the POS still honors their receipts.

Redeem a reward on the POS

On the order, open the voucher list and tap Scan Reward. If Apply Vouchers is checked under Manager Access Rules, a manager has to approve first.
Scan the QR code on the guest’s receipt.
The POS adds a Reward Program voucher for the reward amount. If the reward is more than the order can absorb, the POS warns you first. You can cancel, or accept and give up the part the order can’t use.

The POS refuses the receipt when:

The order was placed today. Rewards can be used from the next day on.
The order is from another business, or you don’t have access to it. Each location’s receipts are redeemed only at that location.
Every tier’s window has closed.
The receipt has already been redeemed. Each receipt can be used once.
The same receipt is already on this order (Used Reward). Split-check receipts from one original order count as the same receipt here.
No program was live when the order was placed.
The reward works out to $0 (Value is 0; rejected.).

The screen note says one reward per sale, but the POS doesn’t enforce it: receipts from two different orders can both go on one sale.

The POS loads the reward program when it loads your business. After you create or retire a program, pull down on the POS voucher list to refresh it, or restart the POS app. Opening the voucher list doesn’t refresh it on its own.

What prints on the receipt

Rewards print only when both of these are true:

Print order QR code is on in POS settings.
The order is an in-store order. Online and third-party orders don’t print a reward.

Some receipts print the reward but not the QR code staff need to scan, so the reward can’t be redeemed:

Orders with a customer attached.
Checks that print a QR Pay code. The pay code takes the reward QR’s place, and Scan Reward doesn’t accept it.

The reward block lists each tier on its own line with the percentage, the bring-back date, and the amount. The receipt says “Bring back before”, but the date is the last day the tier applies, and that day counts. Tiers under 10% print the date and amount without the percentage. Below the tiers, the receipt tells the guest to keep it and that the reward works on a future order, for them or a friend.

Discounts - special pricing, vouchers, and online promotions.
Online Promotion - coupons and weekly specials for online orders.
Member Program - points and visit rewards tied to a guest’s account.