Chat

Chat lets you handle questions about online orders without picking up the phone. When a customer messages your business about an order they placed online, the conversation appears in the POS so any staff member with access can respond.

When to use Chat

A customer asks about pickup time, special instructions, or a missing item.
You need to coordinate a delivery handoff.
You want a written record of the exchange tied to the order.

Reply to a customer

Open the order from the Orders screen.
Tap the Chat icon on the order detail.
Type your reply and tap Send.

The customer receives the message in their Selflane account and can reply from their phone.

Notifications

The POS shows a badge on the Orders tab when a new chat arrives. Make sure notifications are enabled in Settings so messages aren’t missed during a rush.