Stripe Readers

Troubleshoot M3 Stripe Reader

General connection problems

Power cycle: Turn the reader off and on again by pressing the power button.

Force close the app: On your mobile device, completely close the POS app and reopen it.

Enable location services: Turn on Location Services on your device and grant the POS app permission to access it. Many devices require this to scan for nearby Bluetooth devices.

Check Bluetooth settings: Ensure Bluetooth is enabled on your mobile device. If the reader is already paired, forget the device in your phone’s Bluetooth settings, then re-pair it within your POS app.

Unpair from other devices: The Chipper can only be connected to one device at a time. Confirm it’s not paired with another phone or tablet.

Troubleshoot WisePOS Stripe Reader

1. Basic Checks

Power: Ensure the WisePOS E has sufficient battery charge.

Wi-Fi Connection: Verify the reader is connected to the same Wi-Fi network as your POS device. Go to Settings > Wi-Fi settings on the reader to check the network status and signal strength.

Internet Access: Make sure the connected Wi-Fi network has internet access.

2. Restarting and Reconnecting

Force Restart: Hold the power button on the WisePOS E for about 6 seconds to force a restart.

Re-Pair: If the reader has lost connection to your POS device, unpair it in your POS settings and then re-follow the steps to pair it with the new Wi-Fi network