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Back OfficeSettingsDiscounts

Discounts

Discounts let you lower prices automatically during set hours, such as happy hour, and give staff ready-made discounts to apply at the register. Open Settings > Discounts in the Back Office  and choose a tab:

  • Special Pricing - prices that change on their own on chosen days and hours. Covered below.
  • Vouchers - named discounts staff apply to an order on the POS. Covered below.
  • Online - coupons and weekly specials for online orders.
  • In-Store Rewards - repeat-visit rewards.

Special pricing and vouchers apply only to orders taken on the POS. Online, QR, and kiosk orders don’t get them. For online discounts, use the Online tab.

Special Pricing

Special pricing changes the price of selected dishes on the POS during a time window you set. Use it for happy hour, lunch specials, or a weekday deal.

Add special pricing

  1. Click Add.
  2. Enter a Name, such as “Happy Hours.” Staff don’t see it on the POS or on receipts.
  3. Under Date, select the days of the week it runs. Pick at least one.
  4. Set Start and End, in 30-minute steps. The start must be before the end.
  5. Choose a Discount Type and enter its value:
    • Fixed Price - sets the dish price to this amount, such as $3 beers. It only lowers prices. A dish already priced below it keeps its own price.
    • Amount Discount - takes this many dollars off the dish price, such as $1 off.
    • Percentage - takes this percentage off, from 1 to 100. It also lowers the price of the dish’s modifier choices.
  6. Choose what it applies to. Use one or more of these:
    • Applicable Dishes - individual dishes.
    • Applicable Courses - every dish in the selected courses.
    • Applicable Menus - every dish in the selected menus.
  7. Optionally, under Void for, select order types that don’t get the price: Pick up, Delivery, or Dine In. Leave it empty to apply to every order.
  8. Click Save.
  9. Publish your menu to the POS. Saving doesn’t update POS iPads that are already open.

Fixed Price and Amount Discount change only the dish’s own price. Modifier choices keep their prices. A price never drops below $0.

Special pricing form with name, days, start and end times, discount type, and applicable dishes, courses, and menus

How the POS applies special pricing

  • Timing. The price applies when the current day is selected and the time is between Start and End, including both ends. Selflane POS 7.8.3 or later uses your business’s time zone, even when an iPad is set to a different one. Earlier versions use the iPad’s time zone, so keep those iPads set to your local time.
  • Overnight windows. A window can’t cross midnight. To run from 10 PM to 2 AM, add one entry from 10 PM to 12 AM (next day), and another from 12 AM to 2 AM with the following days selected.
  • When an item is added. The price is set when staff add the item to an order. Items already on an open order keep their price when the window starts or ends.
  • Only one rule per dish. When several active entries match a dish, the POS uses an entry that names the dish under Applicable Dishes first. If none does, it uses one that includes the dish’s course, then one that includes its menu. Within each level, the POS uses whichever matching entry it loads first, usually the oldest. It doesn’t pick the lowest price, so avoid overlapping entries for the same dish.
  • Excluded order types. If the matching entry excludes the order’s type under Void for, the dish keeps its regular price. The POS doesn’t fall back to a course or menu entry.
  • Other order types. Dine In covers every order that isn’t Pick Up or Delivery, including Drive-Thru, curbside, and retail.
  • Receipts and reports. The new price simply replaces the regular price. Receipts don’t show the regular price or the special pricing name, and sales reports don’t list it as a discount.

Manage special pricing

The Scheduled Pricings table lists each entry:

  • Name
  • Date/Time - the days and hours it runs.
  • Price - for example “$3.00 fixed,” “$1.00 off,” or “10% off.” An older entry that raises the price shows, for example, “Raises price $1.00 (not supported).” The POS still applies it. To save changes to it, replace the increase with a discount of the same type, or delete it.
  • Dishes, Courses, and Menus - what it applies to.
  • Exclude - order types under Void for, shown struck through.

Click a row to edit it. Click the trash icon and confirm to delete it. Publish your menu after either change.

Vouchers

Vouchers are named discounts staff pick from a list on the POS, such as “Staff Meal 50%” or “$5 Off.” Each one takes a percentage or a fixed amount off the order.

Add a voucher

  1. Click Add.
  2. Enter a Name. Staff see it on the POS, and amount vouchers print it on the receipt.
  3. Choose a Discount Type:
    • Percentage - enter the percentage off.
    • Fixed Amount - enter the dollar amount off the order.
  4. Optionally, check Selected Time to limit the voucher to certain days and hours. Then choose the Date days and set Start and End.
  5. Optionally, choose Courses. A percentage voucher then discounts only items in those courses. Leave it empty to discount every item. Fixed-amount vouchers ignore this setting and come off the whole order.
  6. Choose a Limit: 1, 2, 3, or Unlimited. This is how many times staff can add the voucher to one order. New vouchers start at 1.
  7. Click Save.

Vouchers reach the POS without publishing. Staff see changes the next time they open the voucher list. The Back Office may still show your menu as needing a publish. Publishing does no harm.

Voucher form with name, discount type, amount, Selected Time, courses, and limit

How staff use vouchers

On the POS, staff tap the voucher icon on the menu screen and pick a voucher.

  • Time limits. A voucher with Selected Time stays in the list with its days and hours. Outside that window, the POS says it isn’t applicable now. Selflane POS 7.8.3 or later checks the window in your business’s time zone. Earlier versions use the iPad’s time zone.
  • Fixed-amount vouchers come off the order’s food total. If a voucher is worth more than the food, the POS warns staff that the difference will be lost. Staff can add it anyway or cancel.
  • Percentage vouchers discount each item, or only items in the voucher’s Courses. On an order that was already sent, they discount only the items already added on that screen when the voucher is picked, so pick the voucher last. A new percentage voucher replaces an earlier one on the same order, so Limit doesn’t apply to them.
  • Manager approval. To require a manager to approve vouchers, check Apply Vouchers under Manager Access Rules.
  • Reports. Under Discounts in Sales Stats, fixed-amount vouchers are listed by name as Voucher. Percentage vouchers are listed as Pct.

Manage vouchers

The Vouchers table lists each voucher’s Name, Time, Courses, Discount, and Limit. Anytime means no time limit, and Any means every course.

  • Drag a row to change the order the POS lists vouchers in.
  • Click a row to edit it.
  • Click the trash icon and confirm to delete it.
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