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DisplaysControls & Filtering

Controls & Filtering

Use the bottom bar to keep the kitchen board focused on the orders you need now. On a smaller screen, swipe the bar sideways to see all its controls.

See active or finished tickets

Tap Active for tickets with dishes still to cook. Tap Cooked for finished tickets. The display starts on Active each time you enter it.

To show orders from certain places, tap In-store, Selflane, or 3rd Party on the bottom bar. Tap a selected source again to turn it off. If none is selected, all sources appear.

Your manager can also limit tickets by station, order type, or kitchen print target in Settings.

Clear old tickets from this screen

Use Clear... to hide older tickets from this display’s Active board. Tickets due later stay visible. This does not delete orders or remove them from other displays.

  1. Tap Clear... on the bottom bar.
  2. Tap Clear beside one source, or tap Clear All for every source.
  3. Tap Done.

New orders still appear. A cleared ticket can reappear if new dishes are added to it.

To bring those tickets back, open Clear... and tap Reset beside a source or Reset All.

If you moved a ticket by hand, tap Reset Sort to put tickets back in their usual order. This does not bring back tickets hidden with Clear....

Know when the board needs attention

Most new orders appear on their own. If the board looks out of date, tap the Refresh icon in the header and check your internet connection. The display also checks for orders automatically.

Look for these messages on the bottom bar:

What you seeWhat to do
Can't reach the server or Server errorThe orders on screen may be old. Check the connection, then tap Refresh.
Notifications OffTap the message to turn notifications on or open device Settings.
No Push SupportThis device cannot get push notifications. When its live connection is down, it checks for orders every 15 seconds.

With normal updates, the display also checks every 60 seconds. After you tap a ticket, it waits at least 15 seconds before the next automatic check so the board does not move under your hands.

Other labels on the bar tell you which settings are in effect:

  • Priority Time means some order types move ahead in the queue.
  • Order Warning means behind-schedule warnings are on.
  • Order Types lists the types of orders this display shows.

These labels are not buttons.

Use the header buttons

  • Refresh icon: Get the latest orders now.
  • Settings icon: Change this display’s layout and filters.
  • Hub icon: Choose Kitchen Display or Prep Display for this device.
  • Exit icon: Return to the business picker after confirming.
  • Order Grid — mark dishes ready, undo a dish, or move a ticket.
  • Settings — choose stations, print targets, and layout.
  • Troubleshooting — find missing or stale orders.
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Order GridSettings