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Chargebacks

Use Chargebacks to track cardholder disputes and find the related order, booking, or invoice.

Review a chargeback

Each row shows:

  • Date — when the chargeback was created.
  • Source — the related order, booking, or invoice.
  • Amount, Fee, and Total — the disputed amount, processing fee, and combined total.
  • Reason — the cardholder’s dispute reason.
  • Status — the current processor status.
  • Resolution — the recorded outcome.

Use the page controls to move through older chargebacks.

Select the linked source in a row to open the related order, booking, or invoice. Review the record before gathering any information required by your payment processor.

What if there are no chargebacks?

No chargebacks found means Back Office has no recorded cardholder disputes for your business.

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