Pay In/Out

Pay In/Out shows the cash that moved through your drawers, and whether each drawer came up over or short when it was counted. Use it at the end of the day, or when a deposit doesn’t match.

Open Sales > Pay In/Out in the Back Office . You need manager access to open it.

The page is read-only. Staff record pay-ins, pay-outs, drops, and drawer counts on the POS in Staff Self Service. How your drawers work, including daily or carry-over drawers and server settlements, is set in Cash drawer settings.

The page has three tabs:

Movements - a month of pay-ins and pay-outs, day by day.
Drawers - one day’s expected, counted, and deposited cash for each drawer, plus server settlements.
Sessions - every closed drawer session, with its counts.

Movements

Movements opens on the current month. Pick another month at the top of the Cash Drawer Activity card. The chart compares each day’s Pay In and Pay Out.

The table has one row per business day, newest first. A business day starts at the Start hour in POS settings, so late-night cash counts toward the day it belongs to.

In and Out - pay-ins and pay-outs. Settlements and safe drops aren’t included here.
Balance - In minus Out.
Settlements - net cash from server settlements. Positive means servers handed cash to the drawer. Shown only when the month has a settlement.
Safe Drops - cash moved from the drawer to the safe. Shown only when the month has a drop.

To download the month as shown, click the download icon and choose CSV or PDF.

See a day’s activity

Click a row to open that day’s Cash Drawer Activity. Switch the view in the header:

By Associate - In, Out, and Balance for each staff member. Settlements and safe drops aren’t included, so these totals can differ from Items.
Items - each movement, with Time, Action, Amount, Authorizer (who recorded it), To (who received or paid the cash), and Note.

Action reads Pay In, Pay Out, Safe Drop, or Settlement with its direction. A reversed entry shows as Correction: followed by what it corrected. To download the day, click the download icon and choose CSV or PDF.

Drawers

Drawers shows one day at a time. Use the date picker to choose a day. Future dates aren’t available.

Drawer Report

The Drawer Report card has a block for each drawer session that touched the day. A drawer can appear twice, for example when a carry-over drawer was reset partway through the day. The block header shows the drawer number, its status, and its mode (Daily or Carry-over):

Not counted - a daily drawer for today that nobody has opened or counted on the POS. The figures are worked out from the day’s activity.
Open - opened on the POS and not closed yet. A carry-over drawer also shows Day N, and Overdue once it’s past your reset reminder.
Not closed - a daily drawer whose business day ended without a closing count.
Closed - closed with a counted amount.
Not opened - a carry-over drawer with no open session. Nothing is calculated until someone opens it.

Under the header, Opened and Closed show when and by whom.

The expected cash builds up line by line:

Opening - the cash the drawer started with.
Cash sales - cash taken for orders, less cash refunds. When servers keep their cash until they settle, this is $0 and the card says so.
Cash refunds - shows $0, because cash refunds already come off Cash sales.
Pay ins and Pay outs - cash added or removed. These include settlements and safe drops.
Expected - what should be in the drawer.

Once the drawer is counted, it also shows:

Counted - the closing count entered on the POS.
Over / Short - Counted minus Expected. A negative amount is short and shows in red. A positive amount is over.
Left in - cash left in the drawer for the next session.
Deposit - cash to take to the bank.

A daily drawer that isn’t counted still shows a Deposit: Expected minus the cash drawer initial fund, and never less than $0. If the drawer was last reset from carry-over, the amount left in at that reset takes the place of the initial fund. An open carry-over drawer has no deposit until it’s reset.

By reason splits the money in and out into Pay in/out, Settlements, and Safe drops. It appears when the drawer has any.

If the drawer shows “Orders older than 31 days weren’t read, so expected cash is short.”, the session ran longer than 31 days. Sales from before that aren’t in Cash sales, so Expected is too low and Over / Short reads too high.

Store Total at the bottom adds up Expected, Deposit, and Over / Short across your drawers.

Settlements

When Use Settle and Drop is on, the Settlements card lists each server’s settlement for the day. Use it to see who still owes cash, or is owed cash, before you close out.

Server - the server.
Due - the amount to settle for the day.
Settled - the amount already settled.
Outstanding - what’s left. Rows with an amount outstanding are in bold.

Each settlement is listed under the server with its time, In or Out, and who recorded it. A plus amount means the server handed cash to the drawer. A minus amount means the drawer paid the server. Servers settle from their server report on the POS.

If the card says “Amounts due couldn’t be computed because tip share failed.”, fix the tip share rules and reload. When Use Settle and Drop is off, the card says “Settle at clock-out is off.”

Sessions

Sessions lists every closed drawer session, newest first, 20 per page. Sessions that are still open, or that ended without a count, aren’t listed. Check those on the Drawers tab. If you use more than one drawer, filter by drawer in the card header.

Drawer - the drawer number.
Period - the business day for a daily drawer, or the open and close times for a carry-over drawer. The mode follows in parentheses.
Closed by - who did the closing count.
Expected, Counted, Over / Short, and Deposit - as on the Drawers tab.

Click a session to open its details:

The opening and closing time and staff, the expected cash build-up, Counted, Over / Short, Left in, and Deposit.
Movements - each pay-in, pay-out, settlement, and drop, with Time, Action, Staff, To, Note, and Amount. Money out shows as a minus amount.
Counts - each Opening count, Closing count, and Spot count, with who counted, the bills and coins (for example 3 × $20.00), and the total.