Requests

Requests collects every inquiry guests send through the contact, hiring, catering, and private-event forms on your Selflane website, so you can find one later even if the notification email is lost.

To open it, go to Domain in Back Office and select the Requests tab.

Review requests

The header shows the number of requests for the selected type, for example Requests (12). Below it, the tabs filter the list:

• All — every request, newest first.
• Contact, Hiring, Catering, Private Event — one form type.

The table shows:

• Type — the form the guest used, as a colored badge.
• Name and Email — the guest’s contact details.
• Received — the date the request arrived.

The list shows 50 requests per page. Use the page controls below the table to see older ones. If no requests match the selected tab, the page shows No requests.

If your website serves more than one location, every location sees the same requests, whichever location’s Back Office you open.

Open a request

Click a row to open its details. The top of the dialog shows the type and the date and time the request arrived. Every request shows Name and Email, and Phone when the guest entered one. The other fields depend on the form. Fields the guest left blank don’t appear.

On a private-event request:

• End Date and End Time, or Hours, give the length of the event, depending on which fields your form asks for.
• Guests is usually a number. Requests sent through an older version of the form can show a range, such as 10-20 or 50+.
• Source and Campaign show where the guest came from when they opened the Private Events page from a tracked link, one with utm_source and utm_campaign tags, such as an ad. They’re empty for most requests.

Requests are read-only. You can’t reply, delete, or mark a request as handled in Back Office. To respond, email or call the guest using the details in the request.

Get notified of new requests

Each new request is also emailed to your business email address and every CC Recipients address in Settings. The email goes out even if online-order emails are turned off. If your business has no email address, no email is sent, but the request still appears here.

The email’s subject starts with the form type: New Contact Message, New Job Application, New Catering Request, or New Private Event Inquiry. When an applicant attaches a resume, the hiring email says so and links to Requests, where you can download it. The resume itself isn’t attached to the email.

Why a request might be missing

• Duplicates. An identical submission sent within 10 minutes of one already saved isn’t saved or emailed again. The guest still sees a success message. A job application with a resume attached is always saved, even if it repeats an earlier one.
• Spam. Submissions that match a known spam pattern are dropped.
• Limits. Each location accepts up to 30 submissions per form type per day, and each guest email address can send up to 5 per form type per day. Past either limit, the guest sees Too many submissions. Please try again later.
• Minimum group size. A private-event inquiry for a group smaller than the Minimum group size you set is refused, and the guest is told why. See Set up private-event inquiries.
• Perfect Venue. If your Private Events page uses a Perfect Venue form, private-event inquiries go to Perfect Venue instead of Requests. If a guest’s browser can’t load the Perfect Venue form, for example because of an ad blocker, your site shows the built-in form instead, and that inquiry appears here.

Related links

• Domain — edit your website’s pages, including the forms guests use to send requests.
• Set up private-event inquiries — choose required fields, event types, and a minimum group size.
• Settings — set the email addresses that receive request notifications.