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Back OfficeSettingsNotifications

Notification settings

Use Notifications to control online order alerts and optional emails for this business. Turn off an alert only when your team has another way to catch that information.

Online order alerts

  1. In the Back Office , open Settings > Profile > Notifications.
  2. In Online order alerts, switch Email me each online order or Call me for each online order on or off.
  3. Check the confirmation. Each switch saves immediately.

The card shows the destination email or phone number. Order emails go to the main business email and any CC recipients. Calls go to the business phone number.

If a switch cannot be turned on, add the missing email or phone under Basic Information on the Settings tab. You can still turn an alert off after its contact is removed.

You can also use this card on the Settings tab, directly below Basic Information. To change contact details, see Basic Settings.

Change other business emails

  1. In the Back Office, open Settings → Profile → Notifications.
  2. Find the optional email you want to change.
  3. Turn its toggle on to send it, or off to stop it for this business.

The setting applies to everyone at this business. It does not change notification settings at your other businesses.

Both settings must allow other optional emails

Other optional email topics below Online order alerts have two controls:

  • Business notification — an owner turns the email on or off for everyone at this business.
  • Personal preference — a person turns the email on or off for their own email address.

An optional email sends only when both controls are on. Your personal preference follows your email address across every business where you have access. For example, if you turn off a personal email preference, you stop receiving that email from every business connected to that address.

To change your personal preference, open the account menu and select My Account.

Emails that always send

You cannot turn off transactional and notice emails. They include invoices, refunds, disputes, and incident notices. These messages record money activity or provide important service information, so they always send.

Who can change notifications

Owners can change the other optional business email toggles below Online order alerts. Corporate admins also have owner access for this setting.

Managers can see those email topic settings, but cannot change them.

Managers can still change their own personal preference from My Account.

Last updated on
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