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GuidesSet up Selflane Hub

Set up Selflane Hub

Prepare a self-service screen so guests can place orders and pay without staff entering each order. Check Kiosk hardware and your business’s Kiosk access before you start.

Install and sign in

  1. Install Selflane Hub for iOS  or Android .
  2. Open the app and tap Get Started.
  3. Complete the hosted sign-in screen with your Selflane account.
  4. Choose the business this kiosk will serve. Your account needs POS access to that business.

Confirm the selected location before connecting hardware. To change it later, open Settings → Business → Switch business.

Connect the card reader

  1. Power on your Bluetooth Stripe reader and keep it near the kiosk.
  2. Open Settings → Payments.
  3. Tap Discover a reader, choose Stripe, and confirm the correct Terminal Location.
  4. Discover nearby readers, select yours, and connect.
  5. Check that the reader shows Connected.

Allow the permissions requested to discover nearby readers. If no Terminal location is available, ask an owner to create one.

Connect the receipt printer

  1. Connect your EPSON or Star printer to the same network as the kiosk.
  2. Open Settings → Printers and tap Set up printer.
  3. Select the printer and tap Connect.
  4. Tap Print test receipt to check the connection and paper.

The kiosk prints the customer receipt. Configure kitchen printing separately on your POS.

Switch to kiosk

  1. Return to Home and tap Switch to kiosk.
  2. Review the confirmation and tap Switch to kiosk again.
  3. Check that the welcome screen shows the correct business.
Kiosk welcome screen showing the selected business, Start Ordering button, and English and Spanish options

On an unattended iPad or iPhone, enable Guided Access in the device’s Settings → Accessibility, then start a Guided Access session in Selflane Hub. Switching to kiosk alone does not lock the device.

To return to the operator screen, tap the footer line at the bottom of the kiosk screen five times quickly. End Guided Access first if it prevents that action.

Check the guest screens

  1. Tap Start Ordering on the welcome screen.
  2. Choose Here or To Go, then tap Continue.
  3. Check the menu tabs, categories, prices, and Customize options before leaving the kiosk ready for guests.
Kiosk order type screen with Here selected, To Go option, and Continue button

What if setup fails?

  • No businesses appear. Ask your owner or manager to grant your account POS access, then sign in again.
  • Kiosk is not enabled. An owner can review Kiosk access in Plan & Billing → Manage Plan → Add-Ons in the Back Office.
  • No reader appears. Check power, Bluetooth permissions, distance, and whether the reader is connected to another device.
  • The receipt does not print. Check paper, power, and that the kiosk and printer are on the same network. Run the test print again.
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