Unpaid Invoice

When a Selflane bill stays unpaid, the POS warns you on the Home screen, and with larger or repeated unpaid bills, it stops you from using the POS until you pay. You can pay right from the POS in Invoice Center.

Use Selflane POS 7.8.0 or later. On earlier versions, the Pay button may not work, and the warning may stay on screen even after you pay in the Back Office. Update the app to clear it.

When the POS warns you

The POS checks your unpaid Selflane bills each time you open the business on the iPad. It only counts monthly Selflane bills created more than 5 days ago. Hardware orders don’t count, and neither do bills that a partner organization pays for you.

The 200 limit is the total of the counted bills, including tax, in your bills’ currency (USD or CAD).

On the blocking screen, Exit takes you back to the business list. It doesn’t clear the block. The screen comes back when you open the business again, until the bills are paid.

Pay in Invoice Center

1. Tap Fix It Now on the banner, or Pay Now on the blocking screen. Invoice Center opens.

2. Under Payment Settings, check the billing card. The default card has a green check mark. If no card is listed, add one first. See Add or change the billing card.

   If Payment Settings shows a red error instead of your card, the card list didn’t load. Don’t add a new card. Swipe Invoice Center down and open it again.

3. Under Unpaid Invoices, find the bill. Each row shows the bill month (for example, 9/2026) and the total.

4. Tap Pay. The bill is charged to the default billing card.

Anyone signed in to the POS can pay with the saved card. Only the owner can change the card.

When the payment goes through, the bill drops off the list, and the screen behind Invoice Center updates right away. When every counted bill is paid, the warning goes away. If one bill under 200 is still unpaid, the blocking screen changes to the banner. Invoice Center has no close button; swipe it down to return to the POS.

If the charge fails, the POS shows Failed with the reason:

• A card decline — fix or change the card, then tap Pay again.
• A message that the bank needs authentication — the bank wants to verify the card. Tap Edit Card, save the same card again and complete the bank’s verification, then tap Pay.
• Invoice is paid, or a similar message that the bill is already paid — it was paid somewhere else, such as the Back Office. Don’t pay again. Reopen the business to refresh the list.
• Invoice total is less than $1 — the bill is too small to charge to a card. Contact Selflane support to clear it.
• Missing payment method. Please add a card to your account. — no billing card is saved. Add one, then tap Pay.
• Please set up payment for business first — the business has no billing account yet. Ask the owner to add a card under Payment Method in the Back Office, or contact Selflane support.

Invoice Center lists only the bills that trigger the warning. You may see two rows for the same month when a separate charge, such as a chargeback recovery, was billed that month. To see every bill, download a PDF, or pay from your Stripe account balance, use Billing Invoices in the Back Office.

If you pay in the Back Office, the POS doesn’t notice right away. Tap Exit on the blocking screen and open the business again, or close and reopen the POS app. The POS needs the internet to refresh the list. If the warning is still there after you reopen, check the iPad’s network, then contact Selflane support.

Add or change the billing card

Only the business owner can save the billing card. Sign in to the POS with the owner’s account to do this.

1. In Invoice Center, tap Add Card, or Edit Card if a card is already saved.
2. In Add Credit/Debit Card, enter the card details.
3. Tap Save. If your bank asks you to verify the card, follow its prompts.

The new card becomes the default, and any other saved cards are removed. It’s the same card as Payment Method in the Back Office, so it’s also used for later bills.

What you might see

• Only the business owner can change the billing card. — you’re signed in as someone other than the owner. Ask the owner to save the card here or in the Back Office.
• Card verification was canceled. — the bank’s verification was closed before it finished. Tap Save to try again.
• A decline message from the bank — the card wasn’t saved. Try another card.
• Please try again — the card couldn’t be saved. Try again in a moment.

Related links

• Billing Invoices — every bill, PDFs, and other ways to pay.
• Plan — your plan and the billing card.
• Plan & Billing — how Selflane bills are paid automatically.