Change hours and pause online orders on the POS

Use the Hours screen when the kitchen falls behind, you close early, or a holiday changes your schedule. Your hours decide when customers can place online, QR, and kiosk orders. Orders you ring up on the POS aren’t blocked by them.

Open More > Hours. You can also tap the pencil next to Hours on the business card in More. See Online Shop.

When Edit POS App Settings is checked in Job Roles, staff without a manager role need a manager to sign in before the screen opens. If your business has no manager roles, anyone can open it.

Every change needs an internet connection. Nothing is saved while the iPad is offline.

The screen has four sections, from top to bottom: Leadtime Setup, Pause Online, Weekly Hours, and Special Hours. The Back Office has more hour settings, such as closing the business temporarily and capping orders per hour. See Hours.

Change the prep time

Prep Time for Online Orders sets how long the kitchen needs for an online order. Under the section title, Asap order will be placed in shows the current prep time in minutes.

Tap the time next to Prep Time for Online Orders.
Pick a time. Times show as hours and minutes, such as 0:20 for 20 minutes or 1:30 for 90 minutes.

The new time saves as soon as you pick it. There’s no Save button.

One prep time covers every online order type. Pick Up and Curbside orders are ready after the prep time. Delivery orders get 25 more minutes, or the prep time alone when it’s over 2 hours. The Pick up, Curbside, and Delivery times on the business card update after you save.

The list starts at 0:00, but the shortest prep time that saves is 10 minutes. Picking 0:00 shows an error and keeps the old prep time, though the picker still shows 0:00 until you reopen the screen.

The POS list has fewer times than the Back Office. If the Back Office set a time the POS doesn’t list, such as 90 minutes, the picker is blank. That time still applies. Change it in the Back Office, or pick a time from the POS list.

Opening the screen saves the current prep time again. It also resets the Pick Up, Curbside, and Delivery times to match it. If the saved prep time is under 10 minutes, you see an error as soon as Hours opens.

Pause online orders

Pause online orders when the kitchen can’t take more for a while. Customers can’t place online, QR, or kiosk orders until the pause ends. Orders from DoorDash, Uber Eats, or Grubhub can keep coming, so pause those in each marketplace’s own app too.

In Pause Online, tap the time next to Online is on.
Pick the time online orders should start again. The picker shows a time only, with no date. It can’t go earlier than now.

The pause starts as soon as you change the time. The line changes to Online is paused till with the end time, and the section says Orders are currently paused. Resume or set a different time. The business card shows Online Order Paused Till with the same time.

Change the end time: pick a different time. Each change saves right away, even while you scroll the picker.
End the pause now: tap Resume. It’s only available while orders are paused.

Keep these limits in mind:

A pause you start on the POS ends today. To pause past midnight, pause from the Back Office.
The POS has no preset lengths and no pause reason. Changing the time keeps a reason set in the Back Office, and Resume clears it.
If the Back Office set a pause that ends on a later day, the POS shows only the end time, not the date. A new time you pick stays on that later day, not today.

Edit weekly hours

Weekly Hours lists each day with its hours, such as 11:00 AM to 2:00 PM and 5:00 PM to 10:00 PM, or Closed.

Tap a day.
Turn Status off to close all day, or on to open.
Choose Number of Sessions: 1, 2, or 3. Use more than one session for a break in the day, such as lunch and dinner.
For each session, pick its start and end times. Times go in 15-minute steps. A session can end after midnight, up to 5:00 AM. Those times show (next day).
Tap Save.

If you didn’t change anything, Save just goes back to the list. A day you set to closed keeps its hours, so turning Status back on brings them back.

The POS saves only the day you edited. If someone changed hours on another device while you were editing, the POS saves your day on top of their latest week without undoing their changes.

The POS has at most three sessions a day. If the Back Office set more, the POS opens the day showing only the first session, and saving keeps only the sessions shown. Edit those days, and special days like them, in the Back Office.

Set special hours

Special hours replace your weekly hours on one date, such as a holiday or private event. The list shows each date, such as 2026/12/25, with its hours or Closed.

Add a special day

Tap + in the upper-right corner.
Pick the Date. It starts on today, and you can’t pick a past date.
Turn Status off to close all day, or set the sessions the same way as weekly hours.
Tap Save.

Saving a date that already has special hours replaces them. The POS adds one date at a time. To set a range of dates, use the Back Office.

Edit, copy, or delete a special day

Edit: tap the day, change Status or the sessions, and tap Save. You can’t change the date of a saved day. Delete it and add it again.
Copy to the next day: swipe the day left and tap Copy to Next Day. The next date gets the same hours and replaces any special hours it already had.
Delete: swipe the day left and tap Delete. The day is deleted right away, with no confirmation. A full swipe deletes it too.

The list footer says Swipe Left to Delete or Duplicate. Duplicate is the Copy to Next Day action.

What staff might see

Errors show in a red banner at the top of the screen that goes away after a few seconds, or in a red Error section inside the day you’re editing.

Message	What to do
`This date has already passed. Choose today or a later date.`	Pick today or a later date. Copying a special day whose next date is before today shows it too.
`Session 1: end must be after start`	Pick an end time for the session. A blank end time means none is picked. Otherwise, move the end time later.
`Session 2: start must be before midnight`	Start the session before midnight. Only the end can be the next day.
`Session 1: longer than 24 hours`	Shorten the session.
`Sessions 1 and 2 overlap`	Change the times so the sessions don’t overlap.
An error after picking `0:00`, or as soon as you open Hours	The POS tried to save a prep time under 10 minutes, and it wasn’t saved. Pick 10 minutes or more.
`These hours were changed on another device. Reload and try again.`	Hours changed on another device again while you were saving. Go back to the list, open the day again, and save.
`This special day has no date and can't be deleted.`	Delete it in the Back Office.

Any change can also fail with a network error. Check the iPad’s connection and try again. See Network troubleshooting.

After you delete today’s special day, the business card can still show its hours. Tap More > My Shops > Reload Biz Settings to refresh it. See Reload business settings.

Hours — every hour setting, in the Back Office.
Online Shop — the business card on the POS.
Job Roles — who needs a manager’s approval.