Skip to Content
POSManualSell Gift Cards

Sell Gift Cards on the POS

Sell a gift card or certificate from the Gift Card Center on the order screen. The card is added to the order, and the customer pays for it with the rest of the order. To take a gift card as payment, see Redeem Gift Cards.

Open the Gift Card Center

  1. Start a new order in Make Order, or add items to an open order.
  2. Tap the yellow gift card icon in the black bar under the menu.

The Gift Card Center doesn’t ask for a manager. Swipe the sheet down to close it.

The center has up to three sections, one for each kind of card:

SectionWhat it sellsWhen it shows
Selflane Gift CardSelflane Gift Cards, the printed cards you order from Plastic Printers. Also Check Balance for these cards.Your business has a Member Program.
Paper Gift CertificateA gift certificate recorded on the order only.Gift certificates are turned on in POS settings.
Physical Gift CardProcessor-backed ValuTec cards that run on your PAX terminal.Always.

The amount pad at the top or left, Amount for a certificate, or to load a physical card., is for the certificate and ValuTec buttons. Selflane Gift Cards get their value on the next screen. On iPhone the amount pad stays at the top while the sections scroll.

Sell a Selflane Gift Card

Use Selflane POS 7.5.1 or later. Use this section for cards from the Selflane storefront at Plastic Printers, never Physical Gift Card.

  1. Tap Sell Selflane Gift Card.
  2. Under Enter or scan the printed card number, type the number in Gift card number, or tap Scan and scan the card’s barcode. In Selflane POS 7.6.0 or later, scanning only fills in the number.
  3. Tap Check Card. Checking shows while the POS checks the card.
  4. Enter the card’s value, up to $1,000. The screen says whether this is a new card or a used card being reactivated.
  5. Tap Add Card. The card moves to the Cards to sell (<count>) list at the top.
  6. To sell more cards, repeat steps 2 to 5. To check a different number instead, tap Use a Different Card.
  7. Tap Done. Each card is added to the order as Gift Card <last 4>. If you checked a card and entered its value but didn’t tap Add Card, Done adds it too. Without a value, you see Enter an amount for the current card, or tap “Use a Different Card”.
  8. Take payment for the whole order.

Cancel closes the screen without adding any card. Tap the trash icon on a row in Cards to sell to remove that card.

The cards hold no balance until the order is paid in full. Selflane then activates them. After you send the order, each card is held for it until it’s paid.

If a card can’t be sold

MessageWhat to do
Enter a card number. or Enter an amount.Fill in the missing number or value.
Not a gift card number. Scan the printed number barcode.The scanner read another code. Scan the barcode with the card’s printed number.
Enter the printed card number (digits only), not the QR code.Type or scan the printed number, not the QR code.
This card is already added to this sale.The card is already in Cards to sell. Use another card.
This card is already on this order. Remove it first to change its amount.The card is already on this order. If the order hasn’t been sent, remove the card’s line and sell it again with the new amount. Once it’s sent, the amount can’t be changed.
This card is staged on another open order. Finish or void that order before selling it here.Another open order is selling this card. Finish or void that order first.
This card is active with a balance of <amount>. It can't be sold again until it's used up — use Check Balance to view it.The card still has money on it. Use a different card.
Too many lookups, try again shortly.Wait a moment, then tap Check Card again.
Any other messageTap Check Card again. If it keeps failing, contact Selflane support.

If issuing fails after payment

After the order is paid, the Fully Paid screen checks that each card was activated. If any card failed, it shows Gift card issuing failed with each failed card. Tap Retry Issuing until you see Gift cards issued. Retrying never adds money to a card twice.

Remove a Selflane Gift Card from the order

Before you send the order, remove the card’s line from the order. After the order is sent, a Selflane Gift Card can’t be removed. Void Items shows Deleting a gift card is not allowed.

Check a Selflane Gift Card’s balance

Use Selflane POS 7.5.4 or later. Checking a balance doesn’t change the order.

  1. In the Selflane Gift Card section, tap Check Balance.
  2. Type the printed number and tap Check Balance, or tap Scan. A scan checks the card right away.
  3. Read the result, then tap Done.
ResultWhat it means
CURRENT BALANCEThe card’s remaining balance.
BALANCE with This card was previously used and is fully redeemed.The balance is $0. You can sell the card again.
Not activatedThe card hasn’t been sold yet.
Staged on another orderAn open order is selling this card. Its balance loads when that order is paid.
Status unavailableThe POS couldn’t read the card. Try again, or contact support before telling the customer a balance.

You can also check a balance under Gift Cards in the Back Office .

Issue a paper gift certificate

  1. Enter the amount on the amount pad.
  2. Tap Issue Certificate <amount>.
  3. Take payment for the order.

The order shows a Gift Certificate line. The certificate is recorded on the order only. Nothing is activated on a card. To remove a certificate after you send the order, use Void Item.

Load a ValuTec gift card

These buttons run on your PAX terminal right away, before the customer pays. Set up the PAX terminal first in Payment Settings.

ButtonWhat it does
Activate <amount>Activates a new card and loads the amount.
Add Fund <amount>Adds the amount to a card that’s already active.
Check BalancePrints the card’s balance on a slip from the receipt printer. It doesn’t show on screen.
DeactivateDeactivates the card right away, with no confirmation.

To activate or add funds:

  1. Enter the amount on the amount pad, up to $500.
  2. Tap Activate or Add Fund, under LOAD FUNDS.
  3. Swipe the card on the PAX terminal when asked.
  4. Take payment for the order.

The POS prints a slip on the receipt printer, and the order shows a Gift Card <last 4> line. Over $500, the POS shows Amount should be less than $500.00.

Check Balance and Deactivate, under MANAGE, don’t use the amount. Swipe the card when asked.

If the customer doesn’t pay

The money is already on the card, so take it off before the customer leaves with it.

On iPhone, before you send the order: tap the gift card line’s trash icon, then tap OK in the Void Gift Card dialog. Clearing the whole order shows Please void gift card first until you do.

On iPad, or after you send the order:

  1. Open the Gift Card Center and tap Deactivate under MANAGE.
  2. Swipe the card on the PAX terminal. Wait for Gift card is deactivated.
  3. Before you send the order, remove the gift card line with its trash icon. After you send it, Void Items shows Deleting a gift card is not allowed, so contact Selflane support about the unpaid order.

On iPad, the trash icon alone removes the line but leaves the money on the card. Always deactivate first.

Last updated on
TabsRedeem Gift Cards